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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,743 Reviews

1,743 Reviews of Bill Kay Nissan - Service Center

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March 11, 2020

Needed work This appointment was very easy to make. My service advisor was easy to talk to. He even got me another coupon I could use on the work that was done. More

by DFANDMB98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erik Esmits, Carl Blomsterberg
March 05, 2020

As always, well taken care of and a great deal! Had complaints from passengers in my car, problem was diagnosed and fixed within 48 hours. Thanks guys! More

by MARIAH_SULAIMAN84
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Mar 09, 2020 -

Bill Kay Nissan responded

Thank you for a outstanding star rating!!!!!

March 04, 2020

Came in for oil change and tire rotation they also changed cabin filter. Worked with me on cost, very happy with cost. I thought they washed car but no car wash 😢 I would have rated better if car More

by pattityler62
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2020 -

Bill Kay Nissan responded

So sorry about car wash, Please call me Donnie Jorman Owner Loyalty Manager at 630 969 3200 ext.1221

March 04, 2020

Great service! I will come back. The service was prompt. The work was acceptable. The work was completed within an hour. I am very satisfied with the service rep. He wss very helpful. More

by DAVIDMRAZ
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Mar 04, 2020 -

Bill Kay Nissan responded

Thank you for your kind words and outstanding star rating.

February 28, 2020

Great service and communication from Rick and his service team. Made sure I was informed all the way and was able to offer some discounts More

by BILLIKN
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Bill Kay Nissan responded

Thank you! Outstanding...

February 28, 2020

Jerimy and the service team were super cool. Squeezed me in at the last minute and even gave me a ride home when I forgot my wallet. They let me know of a future issue that was not vital to fix right away, More

by Armada
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex (porter), Jerimy Witt
Feb 28, 2020 -

Bill Kay Nissan responded

Fantastic!!! Thank you.

February 27, 2020

Everyone is so helpful and friendly. I really trust your team. This is my preferred location. Please keep up the great work. Very pleased customer. More

by LOLETA4
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2020 -

Bill Kay Nissan responded

Thank you , Fantastic star rating!!!!!

February 27, 2020

I had to tow in my 2019 Nissan Armada. The battery died and it would not take a re-charge. Carl was very nice and cordial. He assured me that the battery will be replaced and the vehicle will be ready to d More

by BOLA345
Recommend Dealer
Yes
Employees Worked With
Jose , Carl Beckstrom
Feb 28, 2020 -

Bill Kay Nissan responded

Thank you so very much...

February 24, 2020

Carl was able to get my car ready so I could pick it up the same day instead of having to use a rental car. I appreciated it. More

by Maria
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Feb 27, 2020 -

Bill Kay Nissan responded

Outstanding, Thank you...

February 20, 2020

Prompt friendly service as always. Pricing and friendliness of staff is far beyond any other local dealers. Bill Kay is almost $50 less for the same service. Ric and the other service advisors ar More

by Cjstang1
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
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