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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,743 Reviews

1,743 Reviews of Bill Kay Nissan - Service Center

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June 24, 2020

Happy Essential Worker I was treated very well by all I encountered during my visit. I was very happy with the service as well. I would recommend this dealership to others l More

by Essential Worker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 25, 2020 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 24, 2020

Great service and the work was done fast and effeciently. What we were expecting to be a half day endeavor at least was wrapped up within 30 minutes, and we picked up our car the next day. More

by john
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Receptionist, Donald Jorman
Jun 25, 2020 -

Bill Kay Nissan responded

Thank you john fantastic review.

June 24, 2020

Everything was easy! I received an email from my sales rep (Tim) who reminded me to make the appointment, I waited in the waiting room and sipped coffee and caught up on e More

by CLARK.TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2020

Great service under extraordinary circumstances. Did all the work and it was done to perfection. Everything was explained and Ric was a gentleman. Great job More

by ASTILLO
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2020 -

Bill Kay Nissan responded

We thank you very much, What a outstanding star rating!

June 24, 2020

The service department is always quick and professional. When the needed repairs were going to take longer than originally estimated they offered me a loaner car for the next day. More

by jmeis982
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Bill Kay Nissan responded

Thank you very kind words and great star rating.

June 24, 2020

Service as always was great. Friendly suggestion: for the safety of your customers you may want to have a few folding chairs outside in the shade for those who don't want to sit inside. Myself & another woma More

by andrealkaspar
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 25, 2020 -

Bill Kay Nissan responded

Hello Andrealkaspar, we appreciate you taking the time to leave us this feedback. Fantastic star rating!!!!

June 24, 2020

Great service! No delay in getting my car on the rack for oil change and when they found an unknown leak, the rep explained my options in detail including the warranty terms and gave me a reliable car to More

by W
Recommend Dealer
Yes
Employees Worked With
Carl Beckstrom
Jun 25, 2020 -

Bill Kay Nissan responded

Fantastic comments, Going to pass this along to the crew! Thank you.

June 19, 2020

The dealership has always been fair to me, answering my questions and being cordial. I’ve moved quite a distance away since purchasing my car but come back because I trust them. Me More

by BEVERLYGILFILLAN
Recommend Dealer
Yes
Employees Worked With
Ric Funston
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2020 -

Bill Kay Nissan responded

Thank you fore a great rating!!!!

June 19, 2020

Service staff was nice and courteous. They all had masks. My car was quickly done. Impressed with the service department!! I was a little concerned that some folks were walking around without mas More

by stegel19
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 22, 2020 -

Bill Kay Nissan responded

Understood, Thank for fantastic star rating.

June 17, 2020

Great customer service both in sales and service departments! People are friendly, helpful and caring. The service department is very well run. Appointments are on time. Mechanics are excellent. More

by laurie.blaney
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt, Carl Beckstrom
Jun 17, 2020 -

Bill Kay Nissan responded

Very kind words, And outstanding star rating!!!!!!!

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