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Bill Kay Nissan - Service Center

Downers Grove, IL

4.5
1,743 Reviews

1,743 Reviews of Bill Kay Nissan - Service Center

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July 02, 2020

Disappointed I was charged $317 for work that I believe should have been done at the time of purchase 6 months ago. I am very disappointed. We purchased the car a More

by MCP381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jerimy Witt
Jul 03, 2020 -

Bill Kay Nissan responded

Very sorry for any misunderstanding.

June 29, 2020

Great service! Ric was wonderful!! I felt they took care of my car over and beyond what I expected. The price was great and the warranty was wonderful! More

by debmarquardt
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Bill Kay Nissan responded

Hi Debmarquardt, thank you so much for your positive comments about Bill Kay's Downers Grove Nissan!

June 29, 2020

Working with Alex from service was a great experience. He is very informative, honest, attentive, and very kind. He made my transmission repair a breeze. More

by rickysaravia
Recommend Dealer
Yes
Employees Worked With
Alex
Jun 29, 2020 -

Bill Kay Nissan responded

Rickysaravia, it's experiences like yours that really keep us motivated!

June 29, 2020

Fast and efficient! Thank you for helping me with keeping my Altima in good condition. Keep up the great work and I’ll be back soon! More

by marvie006
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt, Carl Beckstrom
Jul 01, 2020 -

Bill Kay Nissan responded

We appreciate your positive review about your recent experience with us!

June 29, 2020

Excellent service from Jerimy! In and out with oil change. I was able to move my appointment up to an earlier time slot which was helpful. More

by theresa.nsg
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jul 01, 2020 -

Bill Kay Nissan responded

Theresa.nsg, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bill Kay's Downers Grove Nissan.

June 27, 2020

The dealer is the best! I’ve bought my last three cars here. It’s even better since I have Jerimy Witt in the service dept to work with!! More

by ELLIESARALLO
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 27, 2020 -

Bill Kay Nissan responded

Very , Very kind words. Jerimy is great to work with!!! Thank you for a fantastic rating....

June 27, 2020

They did a good job in analyzing the problem with the transmission. However, I AGAIN asked them not to change the seat position and OF COURSE they did!!! Very frustrating!! When I went to pay, the girl More

by tensmarti
Recommend Dealer
Yes
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Jun 29, 2020 -

Bill Kay Nissan responded

Hi Tensmarti, we are very happy to have provided you with such a positive experience!

June 26, 2020

Top notch service as always. I even showed up late for my appointment and they still accommodated me and provided a loaner vehicle while the work was being completed. Highly recommended. More

by PETERMURIELLO
Recommend Dealer
Yes
Employees Worked With
Jerimy Witt
Jun 27, 2020 -

Bill Kay Nissan responded

Petermuriello, thank you for your kind words and this wonderful review!

June 26, 2020

Great service, very fast! Jerimy did a great job along with the team getting me in and out as fast as possible! at a time when no one is comfortable being out in public it was More

by TOMBOSWELL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerimy Witt
Jun 27, 2020 -

Bill Kay Nissan responded

Hi Tomboswell1, we are very happy to have provided you with such a positive experience!

June 26, 2020

Mr. Erik Esmits was of invaluable assistance in directing the repair staff in diagnosing and remediating the problem with the turbocharger on my car. Professional! More

by andy.m.lakis
Recommend Dealer
Yes
Employees Worked With
Erik Esmits
Jun 27, 2020 -

Bill Kay Nissan responded

Andy.m.lakis, thank you for the high star rating!

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