Bill Kay Nissan - Service Center

Everyone is courteous and nice. They explain everything in detail that needs to be done to your car and let you know if it needs to done immediately in detail that needs to be done to your car and let you know if it needs to done immediately More

They were going to charge me to update software for music. When I took my car months ago and it never was fixed correctly. Why should I pay for a job that should have been done correctly in the first p music. When I took my car months ago and it never was fixed correctly. Why should I pay for a job that should have been done correctly in the first place??? More

The have a very nice, fast, and friendly staff at this location. They explained everything good to me in the service department. I've never had a problem with them so far. location. They explained everything good to me in the service department. I've never had a problem with them so far. More

Rick is very good associate to work with all the time and I mean all the time very nice to share all your problems about your car I mean all the time very nice to share all your problems about your car More

Poor service Dropped car off in AM for service and the shuttle service was okay but the vehicle was very messy and dirty. Service forgot put cabin filter in and wh Dropped car off in AM for service and the shuttle service was okay but the vehicle was very messy and dirty. Service forgot put cabin filter in and when I called and spoke to Ric who would not let me speak and kept talking over me. Said they would put the filter back in but I asked for a new one due to the inconvenience. They said no so I asked to speak to a manager who still hasn't returned my call. I will buy a new filter and install myself. However, I will not be bringing my vehicle back here again for service. Nor will I buy another vehicle from them... More

Service was respectful, courteous, knowledgeable. Service was on time. Satisfied with the work done so far.car rental was clean and vey satisfactorily, thank you was on time. Satisfied with the work done so far.car rental was clean and vey satisfactorily, thank you More

If we're not already in bad times. Where was the sanitizer in your building? I would never do you shuttle again. The gentleman who drove had his ear buds in the whole time. No conversation. Even tr sanitizer in your building? I would never do you shuttle again. The gentleman who drove had his ear buds in the whole time. No conversation. Even tried to make conversation and didn't reply. For someone that cleans your cars I would think the shuttle it self would be immaculate. The shuttle was FILTHY!!!!! I'd take a Uber any day over taking this shuttle ever again. I would've tipped him, but why?? Going to a dealership I would think your service would be outstanding. On top of leaving me a dirty filter and additional parts left behind in my vehicle. Come to find out you forgot to put the filter back in. It's too bad your service was so terrible as I really enjoyed sales. I will be taking my service to Naperville. We will not be returning👎🏻👎🏻 More

Couldn't be more happier with the service I received from the staff in the service department. Specifically my service writer Ric & service director Eric. I was having an issue with the lift gates on my 2012 the staff in the service department. Specifically my service writer Ric & service director Eric. I was having an issue with the lift gates on my 2012 Rogue. They were able to diagnose quickly and fix immediately. The price was extremely fair and less expensive than the other Nissan stores I visited. I would go back to these guys in a heart beat!! More

I brought my car in for a sporadic starting issue caused by lack of driving due to the stay at home order. Batteries tested healthy. volts and current all good. So the team did more thorough tests found a by lack of driving due to the stay at home order. Batteries tested healthy. volts and current all good. So the team did more thorough tests found a bad cell caused the problem. 12 volt battery was replaced and that fixed it. More

efficient service Simply a good crew. Got my car in and out quickly. Took care of some extras things. Saved me a trip to my regular mechanic. Sadly my regular mechanic Simply a good crew. Got my car in and out quickly. Took care of some extras things. Saved me a trip to my regular mechanic. Sadly my regular mechanic appears to be retiring. Put his building up for sale. As long as you can give me good service and deals i can't refuse you will always have my business More