Bill Kay Nissan

Today I went in to test drive 2 specific cars that were on the dealership's web page. I had an appointment, so I assumed that they would be available. Low and behold, I was told that both those used cars on the dealership's web page. I had an appointment, so I assumed that they would be available. Low and behold, I was told that both those used cars could not be sold. I was then directed to more expensive cars on their lot. I do not like to be playing games, especially "bait and switch". Not sure if I will go back to this dealership. It's a shame, because I bought my daughter's graduation car here and thought they were good then. More

I found the vehicle online, and drove down to see it. It was in great shape with a good price. My odd situation was that I wanted to trade on the vehicle, but would not have my trade available for 9 days. T was in great shape with a good price. My odd situation was that I wanted to trade on the vehicle, but would not have my trade available for 9 days. The dealership ensured a competitive bid on my trade, took a reasonable deposit, and held the vehicle for me until I could provide my trade. Further, a sales person delivered the vehicle to me at my place of work; swapping my trade in the parking lot. A few mailed documents later everything was good to go. I was even given a set of model-specific floor mats, Though the dealership is a little far from home to utilize for servicing my vehicle, their ability to facilitate a solid transaction was excellent. More

This is my 3rd new Nissan Quest we've bought from Bill Kay Nissan. Our experience was great. They were informative and very helpful. Tim was able to answer all our questions. They were very patient and no Kay Nissan. Our experience was great. They were informative and very helpful. Tim was able to answer all our questions. They were very patient and not pushy at all. I've had several friends that have bought new and used cars from them and will continue to send people there. More

Steve has been my service consultant for many years. These are the reasons why I scored him so high. Customer Service: Always listens and delivers on a timely fashion. He under promises and over delive These are the reasons why I scored him so high. Customer Service: Always listens and delivers on a timely fashion. He under promises and over delivers. Very patient and kind in his communication. Quality of Work: I've never been disappointed when I drive my car off the lot after every service scheduled. Friendliness: Steve treats me like I'm his best friend and always has my best interest at heart. He is always puts me and my concerns first and doesn't debate the issue at hand. Works with me like I'm his boss! Overall Experience: Being a leader in the customer service industry myself, with over 250,000 clients, I actually storytell using his example as he serves me as a client, to my over 3,500 employees. Price: Steve has always went above and beyond to give me the best options available to service my car. He has actually helped me extend my warranty under certain circumstances. I have driven Lexus' all my life and have experienced excellent customer service with those dealerships. However, nothing quite compares to the overall experience I've had with Bill Kay Nissan in Downers Grove and Steve Prell. More

Walked in to Bill Kay Nissan on Monday to purchase a minivan for my wife. They told us that she was approved through nissan at 2.9% that very same day they just needed her tax returns and proof of addre minivan for my wife. They told us that she was approved through nissan at 2.9% that very same day they just needed her tax returns and proof of address. When we provided them with that 1 day later they told us that they cannot finance her because she owns 3 business' and is "self-employed". Then some IDIOT sales manager said banks don't approve people who are self employed anymore. Long story short, we left that dealership and went to a toyota dealer where we drove off with a brand new minivan in less than 2 hours. DO NOT BUY FROM BILL KAY NISSAN. They're an absolute JOKE!!!!!!!!!!!!!!!!!!!!! More

Very pushy sales and staff. They made me feel like they were doing me a favor by selling me a car. They kept going on about how hard they were working. The numberous phone calls after I told them I bough were doing me a favor by selling me a car. They kept going on about how hard they were working. The numberous phone calls after I told them I bought a car somewhere else was also very pushy and annoying. More

i had totaled our first brand new car and still don't know how.Due to fraudulant circumstances that had been done to my husband over the past 4+years. Also he lost his 20yr job with a fortune 500 company know how.Due to fraudulant circumstances that had been done to my husband over the past 4+years. Also he lost his 20yr job with a fortune 500 company 15mo ago In feb&march he had to just about kill himself to take care of his parents,one with rapidly deteriorating dementia,back and forth between new mexico and illinois, hundreds of calls etc.. I have been disabled for a little over 3yrs and have no income. Our substancial retirement has been depleated to almost nothing to fight this battle and to survive.My husband had a consulting job back at the same company but due to horrific circumstances with his parents he did not come home in 4 days but had to surrender the job. I had great concern for his and our well being. I called Bill kay nissan the day after the accident and the original sales person wasn't available and i said that if i didn,t get a response by the next day, i would not be a repeat customer and look for my best deal.Right when they opened I received a call from the general manager jason mallinder and he worked with me. I could not make a commitment until I got a figure from AAA.I got that figure in 36hrs on fri 4 1 11. I kept giving jason more and more information and not only did we make a deal on 4 2 11, but he let me take the car based on a verbal confirmation from AAA. If my husband knew about the car before he got back, I thought he would have a nervious breakdown. Then 2 days later AAA calls me to tell me that they were reducing my coverage by $1800.Jason did everything he could for me. I got the AAA check 2 days late and he was patient. During this time I was also applying for any kind of assistance available to us. I almost made myself sick and did not want to get an other pulminary embalism.I got the check the same day my husband got home.It was ugly when my husband got home,but he finally reached a point that I took care of it and he was happy that I survived what absolutely should have been a fatal car crash.AAA made things right also.My husband came home too a new set of problems.I can't say enough thanks to jason and staff that even hooked up my blue tooth which has been so helpful. Sincerely, Joan TamezFarr More

It was our first time buying a brand new car. Jeremy was very polite, and very helpful. I would reccomend this dealership, and when we get another car, were going back. Everybody at the dealership was also very polite, and very helpful. I would reccomend this dealership, and when we get another car, were going back. Everybody at the dealership was also very helpful and friendly. It felt very smooth, and right. More

I have just purchased my fourth new car from this dealership and Bartosz. The purchasing experience was the same in each case---excellent. Bartosz and his team were as professional as ever and spent dealership and Bartosz. The purchasing experience was the same in each case---excellent. Bartosz and his team were as professional as ever and spent time actively listening to my needs. Of course, each time I have purchased, those needs have changed. Bartosz was most helpful and knowlegeable about all product lines and ably answered all my questions. He brought Justin into play at the right time to conclude our discussions. Justin was cordial and knew where I stood as I neared a final decision. Julio was equally cordial and seamless in finalizing the financials and paperwork. I can't think of one reason why I would want to search for another dealership. More

To All, I would just like to thank Steve W., Justine To All, I would just like to thank Steve W., Justine D. and Kim in financing. They were just phenomenal; fair and attentive to my needs. They al To All, I would just like to thank Steve W., Justine D. and Kim in financing. They were just phenomenal; fair and attentive to my needs. They all had very positive attitudes and were passionate about Nissan! This is the first Nissan I’ve ever purchased and look forward to the ride. Fantastic Experiance, Dan L. More