Bill Kay Nissan
Downers Grove, IL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Yesterday we decided to go and test drive a Nissan Rogue or Murano. We were greeted by Steve Wegener and he was very friendly and not pushy. He decribed the differences between the Rogue and the Murano, a or Murano. We were greeted by Steve Wegener and he was very friendly and not pushy. He decribed the differences between the Rogue and the Murano, and we decided that the Rogue would be the best decision for us. He then showed us the inventory they had and we found one we liked and took it for a test drive. Usually this whole process is an unpleasant one for me and especially my wife, because you seem to be asked many questions and feel forced to want to make a deal on the spot. We told Steve we were looking, and may possibly go to other dealers to get other options. He lead us through the test drive and when we returned to the dealership, he asked if we wanted more information. We sat down and he was very informative about the deal he could offer us. We did some negotiations and ended up with a deal we could live with and a new car we really like. Steve made the whole process probably the most enjoyable car buying experience we've ever had. More
3rd time waiting for a part that needed to be ordered. Never contacted when part was in, all three times. Last three oil changes, vehicle never washed. Now, can not even schedule a simple oil change a d Never contacted when part was in, all three times. Last three oil changes, vehicle never washed. Now, can not even schedule a simple oil change a day in advance. All I know is that it must be nice that a dealer can provide such a "lack" of service and still remain in business, especially during these economic times. Please pass on your secrete, I'm sure many business owners would love to hear!!!! More
We started contact online. Of all the inquiries we made, Tony Casale was the only one to respond the same day. We agreed to meet with him that evening. He was very personable and interested in our needs. Tony Casale was the only one to respond the same day. We agreed to meet with him that evening. He was very personable and interested in our needs. His sales technique was to be honest and easy going. He answered all my questions enthusiastically. He made the negotiating experience so easy and pleasant that we were able to close the deal and drive home in our new vehicle that night. Tony Casale is an excellent salesman and spokesperson for the Nissan Corporation. We are very satisfied with our Nissan Altima purchase. More
Steve was awesome from the time my wife and I stepped into the doors. He treated us with nothing but respect, he was a very personable person. The best was how he was upfront and honest from the beginnin into the doors. He treated us with nothing but respect, he was a very personable person. The best was how he was upfront and honest from the beginning. My wife was happy with her purchase and I'm looking forward to working with Steve & Bill Kay with my own purchase sometime next year. More
I drove up from St. Louis to look at a used (2003) Nissan Altima, which I thought was worth the drive. However, once getting up there and after dealing with the salesman (Tony) through several emails, the s Altima, which I thought was worth the drive. However, once getting up there and after dealing with the salesman (Tony) through several emails, the service was horrible. They were not willing to deal at all with me on the price of the car, and I was paying cash. They hinge on the door was malfunctioning resulting in the driver door not functioning properly. I said I would by the car if they would agree to fix the door prior to leaving. They agreed. However, as I was signing the paperwork, they told me that they would not be able to fix the door until tomorrow. I was not going to drive 4 1/2 hours again just for them to fix the door that they had originally stated they would fix. They did, however, provide me with the parts to fix the car, but now I have to pay for the labor for the hinges to be changed. Also, they switched the stereo back to the Bose factory stereo. I did not have a CD with me to test the stereo. Of course, when I did check it, the CD player did not work. Also, the gas cap needs to be replaced as well. I am sure they had to put gas in the car at some point while they had the car to notice that you need to pry it open to get gas. Also, safety checks were not complete on the car as well because one of the rear back up lights was not working too. Some of this stuff I would have not been so upset over had they told me from the beginning. So overall, I would never buy a car from Bill Kay Nissan. Not only would they not budge on the price, I have many things I need to repair on the car. I did buy the car because of the low mileage. However, I really wished I would have done more research on this particular dealer prior to buying from them. More
The minute I walked thru the doors I had friendly service. Joe Hart and. Tony Casale helped us 100%!! They listed to what we needed and found us a car that we can afford and gas efficient! I would g service. Joe Hart and. Tony Casale helped us 100%!! They listed to what we needed and found us a car that we can afford and gas efficient! I would go back and have already referred a friend. A+ all the way around! More
After a frustrating experience dealing with 2 local dealerships, I found the exact vehicle I wanted on Bill Kay's site. I emailed them and Jeremy replied within 5 minutes. Despite the fact that I liv dealerships, I found the exact vehicle I wanted on Bill Kay's site. I emailed them and Jeremy replied within 5 minutes. Despite the fact that I live 3 hours away, he was eager to negotiate with me. We settled on a price and 36 hours later I was driving it off the lot. This guy is a pro and knows exactly how these Internet deals should work. No 'let me talk to my manager' and no stalling, just make the deal, sign the papers, and get on the road. I'll buy my next Nissan from here, too. More
Excellent dealership, very willing to work with you and meet your needs. Would recommend to anyone looking for a new vehicle. Salesmen Tony Casale is friendly and not pushy. Second car I've purchases fr meet your needs. Would recommend to anyone looking for a new vehicle. Salesmen Tony Casale is friendly and not pushy. Second car I've purchases from there in 2 years. Great place! More
I went to Bill Kay to look into the purchase of a used car. I have serious Credit issues and i knew that going into the Dealership. I wanted to rebuild my credit and a auto loan would help me do so. Je car. I have serious Credit issues and i knew that going into the Dealership. I wanted to rebuild my credit and a auto loan would help me do so. Jeremy had contacted me through another loan site i regestered with and told me that he would be happy to assist me and therefore i went in. From the moment i entered the store the reception of the staff was amazing. They were happy and very professional. I filed out the necessarry paperwork and one of the managers talked to me. He made me aware that he couldnt finance me on a used car because of my low credit rating. He then told me that he had worked it out with Nissan Finance to secure me a 2.9 percent rate on a 2012 Nissan Sentra. I was floored and almost in tears. I went in knowing i would likely not be able to get a loan and if i did it would be at a very high interest rate to getting a Fantastic rate along with a rebate on the new car purchase. The down payment was very affordable and i was very surprised at the outcome at the dealership. I have always had medocre experiences at dealerships but the Staff at Bill Kay made my experience The best auto purchase i have ever had in my life. I love my new car and i would recommend the amazing staff at bill kay to anyone. The finance manager that helped me with the loan paperwork was very informative and made the process in his office very comfortable and un pressured. The whole experience was amazing. I have had a rough few years and the purchase of this car has given me hope that i can rebuild my credit and have good happen to me. Thank you so much Bill Kay for the best car purchase i have ever had. I can only give them five stars or i would give them as many as i could. From walk in to drive out the experience was amazing and the staff went above and beyond to treat me like a valued costomer. More