Bill Kay Nissan

Fantastic Customer Service! In the past 50 years, I have purchased new and used vehicles from more than 20 dealerships and none of those dealerships even approach the level of cu In the past 50 years, I have purchased new and used vehicles from more than 20 dealerships and none of those dealerships even approach the level of customer service I encountered at Bill Kay Nissan. Tony Casale is a knowledgeable, friendly and "no-nonsense" sales professional who made my latest car purchase an absolute "breeze". Based on my experience this past week, I highly recommend the entire agency staff and Tony Casale in particular to anyone who is considering a vehicle purchase. More

Surprisingly great car buying experience I was dreading the process of buying a new car, but dealing with Greg and Jason was not like any car buying experience I have had in the past. They w I was dreading the process of buying a new car, but dealing with Greg and Jason was not like any car buying experience I have had in the past. They were great to deal with and worked with me and my budget. Also, they did not have us sitting there for hours and hours going back and forth. More

The staff my husband and I dealt with were friendly,courteous, and informative. March 1was a very snowy cold night but we were made to feel warm and comfortable. We wound up being the last cos friendly,courteous, and informative. March 1was a very snowy cold night but we were made to feel warm and comfortable. We wound up being the last costumers in the showroom but we were never made to feel rushed, documents were explained and as necessary reexplained, Chaplain gave us a tutorial on all the technical features my new Pathfinder was equipped with. The management of Bill Kay Nissan should be proud of the staff that represents them. I am very happy with my new Pathfinder and the deal I got. More

We received excellent service and even was able to finance through the excellent help of the financial person. She was superb. Sorry cant remember her name. Greg Turner and his manager worked to get finance through the excellent help of the financial person. She was superb. Sorry cant remember her name. Greg Turner and his manager worked to get me a good price. I had totalled my loved car with a stick and Greg got me another with a stick! More

Bill Kay Nissan in Downers Grove is not only one of the finest Nissan dealers but also one of the finest car dealers in Chicago land. I was in the market for a new car and having made a couple of unsatisfa finest Nissan dealers but also one of the finest car dealers in Chicago land. I was in the market for a new car and having made a couple of unsatisfactory visits to other dealers, I decided to go to Bill Kay Nissan. And I'm so glad I did. The entire process was as pleasant, as satisfactory and as easy as one could hope for. The people at this dealership are quite simply wonderful. First, Adam Fick helped me choose a model of 2014 Nissan Altima I was looking for and took me on a test drive. He and Tom Steinbraker gave me an extended description of the features on this new vehicle. Both of them along with Jason Mallinder went out of their way to work out an excellent deal for me. All of them were extremely friendly, pleasant and helpful and made me feel at ease. Once I selected the color, Adam and Tom had the car ready in no time and sorted all the paperwork for the deal to be completed. The finance manager Kim Golden was also very friendly and pleasant to deal with while I signed the paperwork. I've decided to make all my future car purchases from Bill Kay Nissan. To anyone who is in the market for a Nissan or is undecided on which car to purchase, I strongly recommend you make a visit to Bill Kay Nissan. More

Spoke to the service writer on Wednesday 1/29 to make an appointment for an oil change--the service writer told me he could not schedule me till next week--I spoke to the service mgr--who was doing a "two s appointment for an oil change--the service writer told me he could not schedule me till next week--I spoke to the service mgr--who was doing a "two step" and told me that Friday would be the earliness. Thomas Nissan in Joliet--drove in, no appointment out in 1/2 hour--the difference in the 2 dealerships is customer satisfaction "taking care of the customer" Spoke to Jason on Thursday, the GM ?, had no idea that his service was run that way---Bill Kay is operating under the "old school theory" on taking care of the customer that is why Thomas has by business and the "word by mouth" will be emphasized in all dealership conversations that I have. More

Khalil was great to work with, not pushy, patient, friendly & knowledgeable. The team, including Kim in Finance and Khalil's managers were awesome. The follow up was exceptional. friendly & knowledgeable. The team, including Kim in Finance and Khalil's managers were awesome. The follow up was exceptional. More

Everyone that I came into contact with was very friendly and helpful. There was no pressure to buy a car, even on Christmas Eve, considering this is the slow season for the car business. My salesman was qui and helpful. There was no pressure to buy a car, even on Christmas Eve, considering this is the slow season for the car business. My salesman was quite helpful and explained how the new car works. I was in a little hurry that day, but he said to come in anytime if there were things on the car that I didn't know how to operate. He even is giving me a 1st time free oil change and free car washes when I am in the neighborhood. I got a warranty that will cover the length of the loan I received. But since the equipment is a lot more sophisticated than the Nissan I traded in, I figured the cost of the car plus the extended warranty was worth it, even though I was afraid it was a little bit expensive for. Michael Lamb More

We are repeat customers at Bill Kay Nissan. We chose to go back after a positive experience when we bought out a leased Nissan. This time, we were going for a new car. The sales people were knowledgable, go back after a positive experience when we bought out a leased Nissan. This time, we were going for a new car. The sales people were knowledgable, helpful and didn't try to BS us. Khalil, in particular, was patient, straightforward, friendly and very helpful. The car buying experience at Bill Kay was as painless as car buying can be. More

I went in looking to lease a new Nissan Altima - I used my company vehicle purchase program discount that was available to get the best possible pricing. I walked in and was greeted immediately and ever my company vehicle purchase program discount that was available to get the best possible pricing. I walked in and was greeted immediately and everyone had a smile on their faces. This was absolutely one of, if not, the best vehicle purchase experiences I have ever had. Everyone was friendly and helpful. They showed me several vehicles in the model year I was asking for and finally decided to lease the one from the showroom floor. I would definitely recommend Bill Kay Nissan as they are friendly and knowledgeable about all the vehicles on their lot. I will definitely go back when it's time for the fiancee's next car. More