Bill Kay Nissan

The overall experience in purchasing our Chevy Traverse was great. All of the employees were very friendly and happy to help us answer any of our questions. It was a painless, easy, and quick experience. was great. All of the employees were very friendly and happy to help us answer any of our questions. It was a painless, easy, and quick experience. Thanks for making it great, we appreciate you! Keep up the good work! More

shameful I am not one to spew negative comments about anyone or any business, but when it comes to my child it's a different story. My daughter bought a use I am not one to spew negative comments about anyone or any business, but when it comes to my child it's a different story. My daughter bought a used 2011 Jeep Liberty for which she paid full price. The Jeep was in excellent condition except for staining on the wheel flares and bumpers, most likely from some type of cleaner that was used, permanently staining them. I asked the salesman, Steve, before we bought the car, if the stains would come off. He said they would and that we should use Back to Black, which we used immediately upon returning home. Those stains did not budge with a couple of different products. We immediately called Steve to let him know that the Back to Black did not work. He said don't worry, we will take care of it, I will have my body guys take a look at it. That was a couple of weeks, several phone calls and emails and to date nothing, I even emailed the General Manager and left a message to call me, but nothing from him either. Common decency is to at least call or email back. This type of customer service is inexcusable. My daughter was completely taken advantage of in this situation. We were told the problem would be taken care of but it wasn't. We bought this car in good faith and were led to believe the salesman when he said he would take care of this issue. My daughter would not have purchased this car nor would anyone else have. I really thought Bill Kay Nissan was a good, decent reputable outfit. Boy, was I wrong. Is it so much to ask for a call back or an acknowledgement of an email when we purchased a car from the dealership? Bottom line is that my daughter has to pay to have the bumpers and flares painted. Shame on this dealership - it's dealerships like this that give the good, honest ones a bad name. More

The best auto dealership ever # 1 hands down My Husband and I visited Bill Kay of Downers Grove 11/01/2014 And in a few words if I can say, If you are having problem and need a car Go to or My Husband and I visited Bill Kay of Downers Grove 11/01/2014 And in a few words if I can say, If you are having problem and need a car Go to or call Khalil S. and he will do his best to get you into a vehicle if it can be done he is your Man and the General Manager Justin and Chris in Finance they will do their best, or as some of us might say keep it 100 they will do the darn thing if possible, and I think anything is possible and with God all things are possible, So go on over to Bill Kay of Downers Grove and let them make it happen for you and your auto needs, if it can be done they can do it work with them and they will for sure work for you, I have never seen this in a car dealership I always thought they were out for themselves but they showed us that we matter and if i am wrong which I don't think so this is where you want to go for your next auto purchase needs , I only know about one other Nissan dealership that we have experience with and I rate Bill Kay Nissan in Downers Grove AAA+ give them a chance and stay away from Nissan of St. Charles ,been there done that and it was not good for us and I know for a fact they are not good for anyone else ,they are the worst in Nissan Dealerships or any auto dealership , Bill Kay Nissan in Downers Grove changed my view on Nissan or any auto dealership and that was a hard thing to do once I make up my mind on a bad experience I am done but this Team at Bill Kay can make it happen if you give them a chance, Keep up the GOOD work and give our guy Khalil a chance to help you call him or stop by the dealership and ask for him everyone was GREAT but Khalil was our # 1 salesman from start to finish very nice young man tell him Lynette said so. Thanks More

great timing I was in a rush and was looking for a car with only a short amount of time available. Bill kay nissan of downers grove made it a quick and easy proces I was in a rush and was looking for a car with only a short amount of time available. Bill kay nissan of downers grove made it a quick and easy process for me and my family. This was the best car buying experience i had ever had! I will definitely be buying my future cars here. More

Purchase a Nissan Sentra Bought a new Nissan Sentra a few weeks ago. Khalil, my sales person was just terrific. As a matter of fact, the whole sales team was just awesome. Kha Bought a new Nissan Sentra a few weeks ago. Khalil, my sales person was just terrific. As a matter of fact, the whole sales team was just awesome. Khalil was pleasant, patient and very professional. After securing the deal, he took time to explain all the important items we need to know about the car. GREAT JOB! Keep up the good work. More

Thank you! Best buying experience! Great staff, felt like family... Most important truly never felt pressured in buying a car... Recommend this dealership to any Best buying experience! Great staff, felt like family... Most important truly never felt pressured in buying a car... Recommend this dealership to anyone. Truly can say enough but can say thank you! More

PURCHASE MY NEW CAR CAME TO THIS DEALERSHIP JUST TO LOOK AROUND AND END UP BUYING MY NEW CAR ROQUE SL.FRIENDLY,THE WHOLE DEALING MADE IT SO EASY AND COMFORTABLE.MY SALE P CAME TO THIS DEALERSHIP JUST TO LOOK AROUND AND END UP BUYING MY NEW CAR ROQUE SL.FRIENDLY,THE WHOLE DEALING MADE IT SO EASY AND COMFORTABLE.MY SALE PEARSON SEBASTIAN GARCIA WAS AWESOME,MS.KIM GOLDEN OF BUSINESS OFFICE IS ALSO VERY FRIENDLY AND MADE SURE THAT I UNDERSTAND EVERYTHING.I HPOE MY NEXT VISITS WILL BE THE SAME. More

Purchase a Altima Nissan 2.5 L..recently at Bill Kay 2 weeks back I purchased by trading in my older Toyota, this is what I have to say Intially we did not want to buy as we just went to see for our f 2 weeks back I purchased by trading in my older Toyota, this is what I have to say Intially we did not want to buy as we just went to see for our future purchased but we ended up buying 1. Arthur Diraduryan was a nice, informative person, answered all our questions. 2. He spent more than 2 hours showing patiently, test driving etc., 3. He was excellent Still we were not 100% sure Manager Jason Mallinder 1. Their manager Jason was very nice, he wanted sale..he made sure we dint walk out..he gave us very good reason to buy , gave a good price, and also offered best trade in value for our cold Car If anybody wants a deal go to Jason Finance and Paper work by Chris Dranka They were soo helpful.. Overall I will recommend any of my friends to Bill Kay. Sudhir Kota More

VERY Untrustworthy Dealership I had my vehicle in to be checked out for a noise in the front end. I was informed that the differential in the front had a bad bearing. I was told I I had my vehicle in to be checked out for a noise in the front end. I was informed that the differential in the front had a bad bearing. I was told I was 1,100 miles past my 60K Nissan mfg warranty. When I bought the vehicle new, I had purchased an extended warranty to 100K. I was informed that my warranty was voided because the vendor who changed the fluids in my differentials had used 75W-90 Synthetic Oil vs Nissan recommended 80W-90. I researched and the synthetic is actually a better oil. When I spoke to Rick the Service manager, he admitted it was a technicality but since I had it serviced outside of Nissan, they would not honor it. What really upset me the most, is that they dug through my glove box without my permission to find the service records for the vehicle when they had my phone number and could have simply called and asked. Last vehicle I will ever take to a Bill Kay dealership. Nissan would not honor the warranty either as I called them direct. This was my second and last Nissan product I will ever own. Once this vehicle is repaired, I will trade it in on a new American vehicle and I will buy American from now on. More

False Advertising I was at this dealership maybe 8,9 months back looking to get a used car. While my sister has gotten many vehicles from this place and advised me to g I was at this dealership maybe 8,9 months back looking to get a used car. While my sister has gotten many vehicles from this place and advised me to go there. Now they say they work with you and can get you in a vehicle no matter your credit! Thats a lie and its apauling that they would false advertise like that. While the gentleman whom was assisting me was nice n kind and trying to do what he could I remained in that dealership for three hours upset and walked out with nothing! They dont help others with bad credit they just want your money. Thats it thats all bottom line! I would not recomend this place to anyone that has bad or in need of repair credit they only look to help those with a score of 700 or more! My sister can tell you that! Sad they have to lie to try and lure possible customers to try and get buisness! More