Bill Kay Nissan

Service engine light service engine light, have extended warranty. Overall service was unsatisfactory. Informed car ready after 3 days but when I arrive car would not star service engine light, have extended warranty. Overall service was unsatisfactory. Informed car ready after 3 days but when I arrive car would not start. Left car there and returned after 4 more days. The rep was not good explaining what had happened to my car, which mad me confused and frustrated. It could of been handled better More

Wonderful They were very helpful and were able to explain things to me so I understood them. They were not pushy and made sure I had the best experience possibl They were very helpful and were able to explain things to me so I understood them. They were not pushy and made sure I had the best experience possible. More

Super service They had me in and out super fast. They washed and dried my car. Jerimy was very nice explaining all work needed. Everyone I saw said hi They had me in and out super fast. They washed and dried my car. Jerimy was very nice explaining all work needed. Everyone I saw said hi More

REVIEW Staff knowledgeable, friendly and polite. They respected my time and didn't make me wait. I have been coming to this location for 5 years and always Staff knowledgeable, friendly and polite. They respected my time and didn't make me wait. I have been coming to this location for 5 years and always received consistent good service. More

Brought a car Everyone is very friendly and helpful I’ll recommend people to you guys and it’s worth every minute and the drive I’m very pleased Everyone is very friendly and helpful I’ll recommend people to you guys and it’s worth every minute and the drive I’m very pleased More

Fantastic customer service Best car buying experience I’ve ever had! We researched and prepared, which I highly recommend, and then met Paul, Nick, Steve, and Kim. Great team, s Best car buying experience I’ve ever had! We researched and prepared, which I highly recommend, and then met Paul, Nick, Steve, and Kim. Great team, seamless transitions. We bought a Nissan Leaf, and so far could not be happier. Steve is truly the EV guru, going above & beyond to ensure I was comfortable with the features and new way of driving. The initial vehicle we’d chosen was being transferred from another dealership, and when Bill Kay Nissan learned there was damage, they found us a similar vehicle that happened to come with some extra touches but they picked up the expense to ensure we were happy customers despite the relatively minor delay. We didn’t expect that, and definitely appreciated it. In a follow up email to my first survey, I was asked to include any recommendations I might have. This has nothing to do with the dealership, per se, but maybe they can help: with the purchase of a new Nissan Leaf, Nissan currently offers an EZ Charge (“no charge to charge”) card for use at public charging stations. So far, I haven’t been able to register the card to activate and use it, which I found (after searching online) seems to be a common issue. It would be great if Bill Kay and other dealerships would work with EZ Charge and Nissan to improve this experience—maybe even help their customers get it working before they leave the lot. Thanks, Bill Kay Nissan! More

Oil change I was in for an oil change and a key FOB fix. I waited at the service center. I was informed of the additional services that my car required. I was in for an oil change and a key FOB fix. I waited at the service center. I was informed of the additional services that my car required. More

Reason to Give Thanks Great experience working with Paul, Nick, and Leaf guru Steve! Best car buying experience I’ve ever had. We did our research and prep work, and based Great experience working with Paul, Nick, and Leaf guru Steve! Best car buying experience I’ve ever had. We did our research and prep work, and based on the amazing customer service, went back with pre-approval and had the smoothest car purchase possible. The team works really well together, filling in any knowledge gaps for newer members. And Steve went above and beyond, dedicating extra time to ensure I had as much information and was as comfortable as possible with our new, fully electric Nissan Leaf. Thanks so much, Bill Kay Nissan! More

Oil Change/Service Package The service was timely, efficient and quick. It was nice to have all the employees, mostly sales people , walk in the door while coming into work and The service was timely, efficient and quick. It was nice to have all the employees, mostly sales people , walk in the door while coming into work and smile at all the people waiting in the service area. Friendly. It makes a difference. In an out in less than 1 hour and no hassles. Always get the service package. More

Dependable, honest service. I believe the title says it all. That’s why I go back when I need service. Also, can’t say enough about the people working there. Professional all the I believe the title says it all. That’s why I go back when I need service. Also, can’t say enough about the people working there. Professional all the way. More