Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Bill Kay Nissan
Downers Grove, IL
2,562 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,562 reviews
May 27, 2019
Excellent Staff Everyone in the service department are fast, friendly, and explain everything to you. Downers Grove, IL Nissan is the best. I will continue to tell ev Everyone in the service department are fast, friendly, and explain everything to you. Downers Grove, IL Nissan is the best. I will continue to tell everyone I know. More
by Keda
Verified CustomerEmployees Worked With
Kurt in service
May 23, 2019
Needed to get out quickly, they responded I didn't have much time and was concerned, but they got me out quickly and ahead of schedule. I was very pleased that they understood my concerns. I didn't have much time and was concerned, but they got me out quickly and ahead of schedule. I was very pleased that they understood my concerns. More
by VALTOY
Employees Worked With
Jerimy Witt
May 23, 2019
Amazing service Great team, makes you feel like family not just a guest. Everyone extremely nice and caring. Steve and Paul are the real deal. Everyone is trying to h Great team, makes you feel like family not just a guest. Everyone extremely nice and caring. Steve and Paul are the real deal. Everyone is trying to help ensure your happy and getting what you want instead of just trying to get a sale and rip you off. Will definitely return next time in the market for a vehicle. More
by Tmasonw
May 21, 2019
Ended up not going with Nissan but dealership recommended I went out of my way to go back to this dealership with the hopes to buy a Nissan. Unfortunately, the car didn't work out for my needs but I would go I went out of my way to go back to this dealership with the hopes to buy a Nissan. Unfortunately, the car didn't work out for my needs but I would go back to this dealership if I want a Nissan in the future! Randall and Nick were extremely professional, remembered my health concerns and went above and beyond to help me find a car to meet my family's needs. Not all dealerships did that with me during my test runs and the fact that Randall remembered me when I came back a few weeks later and remembered the cars I had issues with AND what the issue was (even when I didn't remember because I was testing so many cars when I first went there) was extremely impressive. Randall even brought a car over to me from a sister dealership in hopes that the car seat would meet my needs. He went above and beyond what my expectations were I was disappointed I couldn't buy a car from him. More
by Gimpy Gal
May 20, 2019
Service Great service, quick timely servicing, Jeremy and Brian were very through and kept me up to date on what time my car would be ready Great service, quick timely servicing, Jeremy and Brian were very through and kept me up to date on what time my car would be ready More
by Tleugh62
Employees Worked With
Brian DeFrank, Jerimy Witt
May 20, 2019
Service review I was able to get an appointment right away. When the part wasn't readily available I was given a loaner right away. My car was ready 24 hrs later. Se I was able to get an appointment right away. When the part wasn't readily available I was given a loaner right away. My car was ready 24 hrs later. Service department friendly and helpful. More
by CK10
Employees Worked With
Rick
May 17, 2019
Nissan won’t take accountability for faulty product My 2014 Pathfinder transmission went out. Nissan lost a class action lawsuit about this year/model car’s transmission. We went to dealership 2 years a My 2014 Pathfinder transmission went out. Nissan lost a class action lawsuit about this year/model car’s transmission. We went to dealership 2 years ago with transmission issues with a recall notice and they say nothing is wrong. They refused to even lower the $5000 estimate and still charged me the $141 for the diagnosis. Sad Nissan won’t take accountability for their faulty product, we were planning on buying a new Pathfinder in a year or two but I will never step foot in another Nissan dealership again. More
by Sad Pathfinder owner
Employees Worked With
Rick & Nissan Customer Relations
May 16, 2019
Key Replacement I had misplaced my key fab and keys. I am 78 years old and service person Rick patiently explained what needed to be done. With kindness and a smile I I had misplaced my key fab and keys. I am 78 years old and service person Rick patiently explained what needed to be done. With kindness and a smile I was taken care of and was able to drive my car home within 2hours. I was pleased with the service and the people within that department. More
by PJGPATSYGRAHAM1
Employees Worked With
Rick
May 16, 2019
Great experience and fast service I’ve had my car serviced at this location several times for an oil change and I’ve had a great experience every time. Fast and friendly service. I’ve had my car serviced at this location several times for an oil change and I’ve had a great experience every time. Fast and friendly service. More
by Punkin
Employees Worked With
Jerimy Witt
May 16, 2019
See below Requested callback or text from Jerimy requesting status via the so called text help line several times never received response called and was told y Requested callback or text from Jerimy requesting status via the so called text help line several times never received response called and was told yesterday by I believe Eric part should arrive today and should be quick install today I never received call had to callback today talked to Fernando said part is there (who knows for how long and when they were going to call me)now said can’t be done til Monday extremely dissatisfied. More
by ABRUZINO
Employees Worked With
Fernando, Jerimy Witt, Fernando Hidalgo
