Bill Kay Nissan

Matt K. & Nick Z. went above and beyond to help our car buying experience be the best it could be. They are true professionals, that genuinely take the time to listen to your needs, and work things out car buying experience be the best it could be. They are true professionals, that genuinely take the time to listen to your needs, and work things out so that it feels like a smooth, considerate, and fair process. They are friendly and make their customers feel well cared-for. They spend time with you, without trying to rush or force your decision making. They answer every question and the entire dealership staff is helpful, kind, attentive, and welcoming. My husband and I really appreciate this dealership's quality service. They have an excellent car inventory, and we are super happy with the car we just bought. They also considered our future care by setting up and scheduling future maintenance appointments as part of the warranty, and they further remind you of these appointments by text-to keep you prepared. We would definitely recommend and buy from this dealership! Sincerest Thank Yous to Bill Kay Nissan (Downers Grove, IL), Thank You Matt, Thank You Nick, and we also want to Thank You too, Kim G.!! More

I was in and out in a timely manner . . Service was great and scheduling the appointment was relatively easy . Jeremy is always professional and always helpful . great and scheduling the appointment was relatively easy . Jeremy is always professional and always helpful . More

Pretty good experience overall and service advisor I worked with was excellent, but saw several other employees without masks on while I was at dealership. worked with was excellent, but saw several other employees without masks on while I was at dealership. More

This location has Great service and great service people to work with. I have been to three locations and I definitely love this location the most especially Ric in service who always does his best to get to work with. I have been to three locations and I definitely love this location the most especially Ric in service who always does his best to get it done right the first time! More

Great customer service from Ric. Explained what needed to be done. I even got a loaner car. Thanks again Ric. Worked with Carl when I picked up my vehicle. Everything went well. Thank you. to be done. I even got a loaner car. Thanks again Ric. Worked with Carl when I picked up my vehicle. Everything went well. Thank you. More

Nick, Matt and Kim were all awesome. Nick went up and above to help me stay at my budget. Kim made the paperwork go quickly. above to help me stay at my budget. Kim made the paperwork go quickly. More

The service was excellent here at my maintenance inspection. I scheduled my appointment with Ric and There were a few more maintenance updates that were found, but I was informed they did not have t inspection. I scheduled my appointment with Ric and There were a few more maintenance updates that were found, but I was informed they did not have to be completed at that time.Ric offered me different options and advised me of what need to be completed now. I highly recommend this location for your service needs. More

Joe and Nick were amazing! As a single mom buying a car on my own they made me feel super confident in my decision to buy a rogue and go figure the whole experience was actually fun! on my own they made me feel super confident in my decision to buy a rogue and go figure the whole experience was actually fun! More