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Bill Kay Nissan
Downers Grove, IL
2,571 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,571 reviews
November 16, 2020
I walked in wanting a new car and walked out smiling 100% great / over beyond customer service I walked out so happy thank you so much great / over beyond customer service I walked out so happy thank you so much More
by Tiara parker
Verified Customer
November 16, 2020
Ric was very knowledgeable with the issues going on with my car. Applied discounts where he could. The service to my car was done extremely well. I will go back again my car. Applied discounts where he could. The service to my car was done extremely well. I will go back again More
by BDMART
Employees Worked With
November 15, 2020
Great customer service and fantastic staff. They always take the time to make sure all your needs are met and very polite. I never feel like I’m being pushed into a car. take the time to make sure all your needs are met and very polite. I never feel like I’m being pushed into a car. More
by Punkin
Employees Worked With
Other Employees :
Jerimy Witt, Kim Golden, Carl Beckstrom, Alex Stewart
November 15, 2020
I find that the dealership is a friendly and comfortable place that is willing to meet my needs. Steve kept us informed about the features of the new Sentra plus those of the SV model so I could make an inf place that is willing to meet my needs. Steve kept us informed about the features of the new Sentra plus those of the SV model so I could make an informed decision. More
by GLH511
November 14, 2020
Tim was terrific did a great job, He was a great service technician. Concerned about following Covid and sanitation guidelines. Lack of mask wearing,sanitizing customer service social distancing not happeni technician. Concerned about following Covid and sanitation guidelines. Lack of mask wearing,sanitizing customer service social distancing not happening, The porter driving customer's cars was not wearing a mask. Went to pay the bill and counter not sanitized after each customer, pens not cleaned after each use. No social distancing while waiting in line. We are senior citizens and I found this to be very disturbing. More
by KTWOMBLY1132
Employees Worked With
Tim
November 13, 2020
Awesome customer service by Carl Beckstrom and both shuttle drivers. Repairs were done quickly and accurately I asked that my tires be filled to the proper levels and that was done as well. Great ser shuttle drivers. Repairs were done quickly and accurately I asked that my tires be filled to the proper levels and that was done as well. Great service More
by WINDYCITYMAK
Employees Worked With
Carl Beckstrom
November 13, 2020
I pretty much deal with Ric but the whole team in the service department is awesome. Always get an appointment when needed as well as loaner. They explain everything thoroughly and very conscious of yo service department is awesome. Always get an appointment when needed as well as loaner. They explain everything thoroughly and very conscious of your time. More
by Cjstang1
November 13, 2020
Thank you very much you always do such a good job on my car thank you it is a nice to be able to trust people. car thank you it is a nice to be able to trust people. More
by WEEGEE812
November 13, 2020
Ric was very nice. I was approached by a sales person while waiting to have my car serviced. He showed me the latest model of the car I currently have. He was super nice but I really didn’t think it all while waiting to have my car serviced. He showed me the latest model of the car I currently have. He was super nice but I really didn’t think it all that appropriate to try and show/sell me a car while I was getting mine serviced. I understand that is their job, but one of the reasons I bought my car at Bill Kay is the salesman was not super pushy. I would have rather been left alone while waiting. The original sales person is not at the dealership any longer. The salesman that approached me went up front and found out all the information the dealership has on me. That was kind of creepy. Again I know it’s his job but it was unnecessary. Again Ric was great. I have dealt with him before and I hope to again in the future. More
by JAILBUG
Employees Worked With
November 12, 2020
I was thrilled and will recommend my son as well it was taken care in a professional manner and they let me also know what is coming next so thanks. taken care in a professional manner and they let me also know what is coming next so thanks. More
by Mohammed
Employees Worked With
Jerimy Witt
