Bill Kay Nissan

Slow finance manager operation and bad coffee lol , everything else was 100% I will recommend to friends and family Thank you for working with us everything else was 100% I will recommend to friends and family Thank you for working with us More

Your service rep was great to work with. He kept me updated and assisted me with a loaner car when the work ended up taking longer than anticipated. He also worked on the price with me which I appre updated and assisted me with a loaner car when the work ended up taking longer than anticipated. He also worked on the price with me which I appreciated. Your cashier was nice and efficient. My issue with your dealership is with one of your sales reps. I did not get his name but am certain by what I have to say about him that you'll know who he is. Each time I visited your dealership he was in the waiting room watching CNN. When he would walk away I changed to station to something not political like ESPN or HGTV. Each time I walked away to either go back to my car for something or make a phone call he would be back in the waiting room watching CNN. He would walk away and I would change the station again. When I was watching a show he would continually peak in to the room to see if I was there or if I had changed his station back. It was pretty unnerving. The last time I was at your dealership the same scenario with the same sales rep took place. Just prior to leaving I went to.my loaner car to get the rest of my personal things and when I walked past him he made, what sounded like, a nasty comment under his breath about me. When I came back in to give the loaner car keys back to the cashier there he was again having a spirited conversation with another employee about how embarrassing President Trump is. I'm guessing this guy lives in your waiting room dispensing political commentary. The last time I was at your dealership I was charging over 7k on my credit card. The last thing I needed was a battle over the TV with one of your sales reps. He really should be writing thank you notes to his customers, calling potential customers or working with customers on the floor. xxxx, he should be washing the windows if he has nothing to do. But he should not be stalking the waiting room TV all day bothering your customers. While my experience was great with your service department I can't see myself walking in to your dealership again. Who needs that kind of lousy experience when your spending a lot of money! Its too bad because your dealership is close to my home and your service department is nice to work with. I don't remember the name of the service rep that took care of me or the name of the cashier but I'm sure you can look that up. As far as the sales rep, I did not get his name either but I have a real good feeling you'll know who I'm talking about. More

Excellence service Friendly Communication starts when Excellence service Friendly Communication starts when you got the door you are notified of the status of your car!! Thank you for great service a Excellence service Friendly Communication starts when you got the door you are notified of the status of your car!! Thank you for great service as always More

Excellent customer service both in sales and repair departments. Friendly and knowledgeable people. I trust this dealership to keep mu Altima running in top form. departments. Friendly and knowledgeable people. I trust this dealership to keep mu Altima running in top form. More

Great first service experience for my Armada. Easy booking online and updates thru the service appointment process. Glad I picked Bill Kay to visit yesterday. booking online and updates thru the service appointment process. Glad I picked Bill Kay to visit yesterday. More

Steve Berman in Sales was a great help in getting my hub locks replaced when I found I didn’t get a hub lock key with my purchase of the car. Hub locks replaced and new key provided by the service departmen locks replaced when I found I didn’t get a hub lock key with my purchase of the car. Hub locks replaced and new key provided by the service department with a tire rotation included. Great resolution for me. Not sure who the person in Service was but they get five stars too. More

My appointment for a new battery went very well. They opened ten minutes early and took me immediately and the job was completed in thirty minutes. I checked in the installation and it looked excellent. opened ten minutes early and took me immediately and the job was completed in thirty minutes. I checked in the installation and it looked excellent. I am sorry but but I did not meet the technician for the evaluation below. I chose the first one (Carl) because the page would not close without a selection. That in my opinon was not very good!!!! More

Great experience! Ric was friendly and helpful. Texting system Nissan uses is helpful and with the times. Dealership has comfortable waiting area with coffee and water, free wifi is great! system Nissan uses is helpful and with the times. Dealership has comfortable waiting area with coffee and water, free wifi is great! More

Handled the services great, let me know what issues I had that needed to be taken care of right away and what could wait. Appreciated the honesty. that needed to be taken care of right away and what could wait. Appreciated the honesty. More

Terrific service department. Very knowledgeable and helpful. Jerimy has always provided excellent service. Would recommend the dealership to a friend, and will certainly go back. helpful. Jerimy has always provided excellent service. Would recommend the dealership to a friend, and will certainly go back. More