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Bill Kay Nissan
Downers Grove, IL
2,572 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and ...
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Today:Open today 9:00 AM - 9:00 PM
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,572 reviews
Verified Customer
June 03, 2023
Nick Z and Steve B were outstanding! They went above and beyond to ensure a great deal! Excellent orientation to my new vehicle. Very friendly, efficient, knowledgeable and answered all They went above and beyond to ensure a great deal! Excellent orientation to my new vehicle. Very friendly, efficient, knowledgeable and answered all my questions. Hands down, the best car purchase experience! More
by Gina D.
June 01, 2023
Quick friendly service car was ready with minimal wait time. Service personnel were very informative about everything. time. Service personnel were very informative about everything. More
by stomperd1
Employees Worked With
June 01, 2023
This was the most frustrating experience I had with car service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decisi service/dealership. My mom had to be the one to take my car for service & she feels the same exact way. Things started off ok. However, once a decision was made to what I would like to be done regarding repair, things went downhill from there. Carl from the service Dept mentioned a $195.00 diagnostic fee if the repair they suggested was not done. I chose to go on ahead with the repair, however I did not approve everything from the estimate. Instead, I approve just a few things from the original estimate to be done. Yet, Carl insisted that I get everything done & warned me that if not, my car is not safe to drive. The only thing that I didn’t get done was my cooling fan issue, that he was charging me $900+. With that, since I didn’t want to go on with that repair he charged us the diagnostic fee anyway, he said since I didn’t approve the whole estimate repairs. Then when the car was ready, I requested a copy of the invoice to be sent to me via email, yet again another road block for Carl. Somehow he couldn’t send me a copy. Overall, I feel as if things could’ve been handled better & its just unfortunate how poor their customer service is. More
by SHAIPINAY516
Employees Worked With
Carl Beckstrom
May 31, 2023
Friendly and accommodating staff that listened to my needs. I WILL recommend to family and friends! needs. I WILL recommend to family and friends! More
by lorrie_pintozzi
May 31, 2023
Nickolay is a delight to work with. He's extremely knowledgeable, polite and professional. We always have a great experience when we go to bill kay Nissan. They treat you like family. He's extremely knowledgeable, polite and professional. We always have a great experience when we go to bill kay Nissan. They treat you like family. Thanks to the whole team. Everyone was great. More
by Linda Serrano
May 31, 2023
This excellent dealership quickly takes care of my vehicle when ever I need their help. vehicle when ever I need their help. More
by golitkoj76502
May 31, 2023
Ric diagnosed the problem, responded quickly with the issue and fixed the issue in short order. He did an amazing job. issue and fixed the issue in short order. He did an amazing job. More
by TONY1052
Employees Worked With
