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Bill Kay Nissan

Downers Grove, IL

Overview
Employees
Reviews
Vehicles
4.6
2,562 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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1601 Ogden Ave

Downers Grove, IL

60515

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Showing 2,562 reviews

January 30, 2025

Steve is a cool dude, he put me in a solid vehicle and wasn't one of those weirdo car salesmen. More

by .
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larnell
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January 18, 2025

Bill Kay dealership has great and friendly staff. Especially Lisa Pugh, Malcolm and Bradley. Lisa knew exactly what I was looking for and came thru BIG TIME! They all were very patient and profession More

by AJPeppers
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcohm Thurman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley
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Jan 21, 2025 -

Bill Kay Nissan responded

Thank you so much for the fantastic review, AJPeppers! We’re thrilled to hear that Lisa, Malcolm, and Bradley were able to assist you and provide such a great experience. We’re proud of our team and their commitment to delivering excellent service. Your kind words mean a lot to us, and we’re looking forward to welcoming you back to Bill Kay Nissan for any future needs. Thanks again for choosing us!

January 18, 2025

Very good person, very helpful and try to help you the best way she can. It was a great experience meeting Lisa Pugh! More

by Tavaris Jackson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Bill Kay Nissan responded

Thank you so much for your wonderful review, Tavaris! We're so glad to hear that Lisa was able to assist you and make your experience a great one. She truly strives to provide excellent service, and your kind words mean a lot. We here at Bill Kay Nissan appreciate your feedback and look forward to helping you again in the future!

January 14, 2025

In the past few weeks, I sent an email to Justin Delgado regarding why in the service apartment in specific Rick Funston and Mike charged twice for the same services. Until today, I have not received any re More

by DS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin Delgado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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Jan 14, 2025 -

Bill Kay Nissan responded

Dear DS, Thank you for bringing this to my attention. I sincerely apologize for the delay in responding to your concerns and for the experience you described. We have several systems and apologize if I have missed your email. I take these matters very seriously and strive to resolve them promptly. I will personally review your situation and ensure that it is addressed immediately. Please provide me with your information by email at jdelgado@billkaynissan.com or feel free to contact me directly at (630)969-3200, so we can work towards a resolution together. Sincerely, Justin Delgado Executive Manager, Bill Kay Nissan

January 08, 2025

The service manager was excellent in taking care of me. They always do the best work! More

by JJ Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Tyminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Bill Kay Nissan responded

Thank you so much, JJ, for your wonderful review! We're thrilled to hear that Ric, Robert, Jose, and Nick provided you with such excellent customer service during your scheduled maintenance at Bill Kay Nissan. We take great pride in making sure our customers are well taken care of, and it’s great to know that our team was able to make your experience positive. We look forward to serving you again in the future!

January 08, 2025

Bill Kay Nissan service department Ric, Robert and Jose, and Nick were very customer oriented and helpful during my scheduled maintenance appointment. More

by JJ Bailey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Tyminski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose, service technician
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Jan 10, 2025 -

Bill Kay Nissan responded

Thank you so much, JJ, for your wonderful review! We're thrilled to hear that Ric, Robert, Jose, and Nick provided you with such excellent customer service during your scheduled maintenance at Bill Kay Nissan. We take great pride in making sure our customers are well taken care of, and it’s great to know that our team was able to make your experience positive. We look forward to serving you again in the future!

January 04, 2025

I had a terrible experience with this location. They charged me a significant amount of money that was not mentioned or written on the invoice. When I realized it, I called the police, but even the More

by Sara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ric Funston
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Tyminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Fazio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Tyminski
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 07, 2025 -

Bill Kay Nissan responded

Thank you for sharing your feedback, and we're genuinely sorry to hear about your experience. We truly strive to provide clear communication and transparent pricing to all our customers. After investigating the situation, it does look like the service department did explain the charges of the work that you agreed to. We do apologize if there was any misunderstanding.

December 21, 2024

Steve went above and beyond to get me the car I've wanted and leave satisfied with my overall experience! He's definitely not your typical salesman, he treats you like family and genuinely cares about your s More

by HUrban96
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcohm Thurman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 26, 2024 -

Bill Kay Nissan responded

Thank you so much for your amazing review, HUrban96! We're thrilled to hear that Steve went above and beyond to help you find the perfect car and made sure you were completely satisfied with your experience. It's great to know that he treated you like family and genuinely cared about your needs. We at Bill Kay Nissan truly appreciate your recommendation, and we’ll be sure to pass along your kind words to Steve. We look forward to serving you again in the future!

December 13, 2024

I would forward sincere appreciation for Steve Berman for the services offered to me was excellent and he needs appreciation from the company. More

by Syed Hussain
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2024 -

Bill Kay Nissan responded

Thank you so much for your kind words Syed! We're thrilled to hear that Steve Berman provided you with excellent service. We'll be sure to pass along your appreciation to him, as feedback like yours truly motivates our Bill Kay Nissan team. We look forward to serving you again in the future!

December 13, 2024

Salesman was very knowledgeable and helpful. Other employees were also great. I’m happy with the deal I got. More

by bmcq9999
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2024 -

Bill Kay Nissan responded

Thank you for your wonderful feedback! We're so glad to hear that our Bill Kay Nissan team, especially your salesman Steve Berman, was able to assist you and make your experience a positive one. It's great to know you're happy with your deal. We truly appreciate your business and look forward to serving you again in the future!

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