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Bill Kay Nissan

Downers Grove, IL

4.7
2,551 Reviews
As one of Chicagoland's premier Nissan Dealers we know full well that buying a New, Certified Pre-Owned, or Used Vehicle is one of the biggest and most important investments you can make. Here at Bill Kay Nissan, our Sales Consultants and financial experts will guide you every step of the way to get you behind the wheel in a way that you're completely comfortable with. Thanks to our wide selection of loan and lease options to choose from, owning the Nissan of your dreams has never been easier. Come see Bill Kay Nissan for yourself and drive home happy!
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1601 Ogden Ave

Downers Grove, IL

60515

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Showing 2,551 reviews

November 10, 2024

For a first time car buyer, I was a little hesitant about shopping around and finding a dealership that helped me get the car I truly wanted. I had absolutely no problem doing this at Bill Kay Nissan, where More

by maddyc0607
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 12, 2024 -

Bill Kay Nissan responded

Dear Maddy, Thank you so much for sharing your wonderful experience with us! We’re thrilled that Steve, Randall, and Tim made your first car-buying journey so seamless and memorable. Ensuring you felt informed and comfortable every step of the way is exactly what we strive for. We're honored to have been part of such an important milestone and grateful for your trust in us. Congratulations on your new car, and welcome to the Bill Kay Nissan family! Warm regards, The Bill Kay Nissan Customer Satisfaction Team

November 09, 2024

I want to thank Nick Z for doings such a great job yesterday. Picked up my car and it was washed and ready to go. Nick installed the plates and I was out the door in 15 minutes. He even called me late More

by tim_scanlan
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nick Zoumboulis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Z
Nov 12, 2024 -

Bill Kay Nissan responded

Dear Tim, Thank you for the fantastic review! We’re delighted to hear that Nick went above and beyond to make your experience smooth and efficient, from having your car ready to go to following up about your lost sunglasses. Providing exceptional customer service is what we aim for, and it’s wonderful to know Nick made such a positive impression. Thank you for choosing Bill Kay Nissan, and we look forward to serving you again! Warm regards, The Bill Kay Nissan Customer Satisfaction Team

September 30, 2024

If you need a new car - Stevie B is your guy. Great options, patient explanations of all the great features on the car, and even a birthday phone call on the first anniversary after buying your v More

by pottken
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bill Kay Nissan responded

Thank you so much for your fantastic review! We're thrilled to hear that Stevie B provided you with such a great experience in finding your new car. It’s wonderful to know that you appreciated the variety of options and the detailed explanations of the features. The birthday call is just one way we like to show our appreciation for our customers! If you ever need anything else or have questions, don’t hesitate to reach out. Enjoy your vehicle, and we look forward to seeing you again!

September 27, 2024

Lisa and Tim are the dynamic duo! They worked hard to get me a fair price for both the purchase and the trade in. There was a service item that Rick in service, Lisa and Tim were able More

by Alan H
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ric Funston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Bill Kay Nissan responded

Thank you so much for your wonderful review, Alan! We're thrilled to hear about your positive experience with Lisa, Tim, and Rick. It’s fantastic to know that their teamwork made a difference for you and that you love your new car! We truly appreciate your kind words and look forward to welcoming you back in the future!

August 24, 2024

The dealership was nice and clean and the service was great especially from Steve he was very helpful More

by Nate Rickenbrode
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casar Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Bill Kay Nissan responded

Hi Nate, Thank you for taking the time to leave a review! We’re pleased to hear that you found our dealership clean and that Steve provided you with helpful service. We’re always striving to make our customers’ experiences as positive as possible, so if there’s anything we could improve to earn that extra star, please let us know. We appreciate your feedback and hope to assist you again in the future!

August 05, 2024

I went in with my mind already made up about which car I wanted. Through personal experiences with another vehicle and giving me the confidence I needed, I’m a new car owner. More

by d97alexish
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lisa Pugh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Malcohm Thurman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Bill Kay Nissan responded

Hi there, Thank you for sharing your experience! We’re thrilled to hear that our team helped reinforce your decision and that you’re now a proud new car owner. It’s great to know that we could provide the confidence you needed. If you have any questions or need assistance in the future, don’t hesitate to reach out. Enjoy your new car!

August 01, 2024

Good experience finding, test driving, and buying a car at Bill Kay Nissan. I called ahead and Art was immediately available to show me the Toyota Highlanders I was interested in, and test drive one. They More

by ron
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Art Diraduryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Bill Kay Nissan responded

Hi Ron, Thank you for the great review! We’re delighted to hear that your experience with finding, test driving, and purchasing your car was positive. It’s fantastic to know that Art and the team were responsive, friendly, and accommodating throughout the process. If you need any further assistance or have any questions in the future, feel free to reach out. Enjoy your Toyota Highlander!

July 27, 2024

Art and Tim were great people to work with and I was able to get my 5th Nissan at the price I was looking for! Great customer service is the reason I keep coming back! More

by sheilap777
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Anzalone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Art Diraduryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randall Caldwell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Bill Kay Nissan responded

Hi there, Thank you for the wonderful review! We’re thrilled to hear that Art and Tim provided you with excellent service and helped you get your 5th Nissan at the right price. It’s fantastic to know that our customer service keeps you coming back. If you ever need anything else or have more questions, don’t hesitate to reach out. We look forward to assisting you again in the future!

July 08, 2024

Wanted to test drive a car, but the AC wasn’t working. Made an appointment 2 weeks later after the AC was supposed to be fixed, and had to wait another hour for it to actually be fixed before a test dri More

by WHotten
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
General Manager of the Downers Grove location
Sep 06, 2024 -

Bill Kay Nissan responded

We are truly sorry to hear about your recent experience. It’s clear we fell short in multiple areas, and I understand your frustration with the delays, communication issues, and pricing discrepancies. This is not the level of service we aim to provide. Your feedback is invaluable, and I appreciate the opportunity to improve our service.

July 01, 2024

Steve was very thorough explaining the new car. They will willing to look at all options to getting us into our new car. More

by Ddenise3
Recommend Dealer
Yes
Employees Worked With
Steve Berman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2024 -

Bill Kay Nissan responded

Thank you for the 5 star review and choosing Bill Kay Nissan.

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