Bill Kay Chevrolet - Service Center

Disappointed I was without my vehicle for 15 days and even though my warranty covered most of the repairs, this dealership was unable to help me with a loaner vehi I was without my vehicle for 15 days and even though my warranty covered most of the repairs, this dealership was unable to help me with a loaner vehicle. I was totally responsible for getting a rental from Enterprise in order to go to work and care for my elderly mother. I have had previous experience with the Bill Kay Auto Group (i.e., Bill Kay Nissan) and have never been treated with such lack of assistance especially since I have only had the vehicle for 4 months and the engine problems could not have been my fault since I've only driven locally since I've had the vehicle. More

Great service and always timely and courteous. Thanks for your timely service and always reminding me it’s time for an change. Service people are always friendly and courteous. They waiting area Thanks for your timely service and always reminding me it’s time for an change. Service people are always friendly and courteous. They waiting area is nice and comfortable with a tv and coffee. More

Great people. Friendly knowledgeable staff. They helped me out every step of the way. Got me into a loaner because mine had to stay and everything went great Friendly knowledgeable staff. They helped me out every step of the way. Got me into a loaner because mine had to stay and everything went great More

Service department was awesome. Thomas Booe and his team were very professional and handled my service requests without incident. I was treated very well and department was awesome. Thomas Booe and his team were very professional and handled my service requests without incident. I was treated very well and would defiantly visit. Them again for my service needs. Thanks Team! More

A new returning customer here Great service. I bought a truck from advantage and have had nightmares with their service. I now drive 35 min out of my way to have serviced at Bill K Great service. I bought a truck from advantage and have had nightmares with their service. I now drive 35 min out of my way to have serviced at Bill Kay More

Another oil change My Suburban was due for another oil change. When I purchased the vehicle I received the first 2 for free. Let's be honest, an oil change at the deal My Suburban was due for another oil change. When I purchased the vehicle I received the first 2 for free. Let's be honest, an oil change at the dealer takes quite a bit longer than at a quick change joint. However, it was also quite a bit cheaper and with a coupon they had sent it was very cheap. So, I had their shuttle drop me off at the health club, got a workout in and an affordable oil change. All good. More

Too long of a wait time There was only one person checking people in and I already had a service reservation on line which they new by their greeting. It took about 5 minutes There was only one person checking people in and I already had a service reservation on line which they new by their greeting. It took about 5 minutes to enter me into the system even though I had this reservation. I gave a mychevroletrewards voucher to the service person who thanked me for giving it to her ahead of time. When it was time to leave after an hour for the oil change, the mechanic showed me an issue, and I was appreciate. I waited an additional 10 minutes to have the paperwork brought up, and then the service representative had a problem entering my voucher lengthening my wait. I believe it should have been handled the hour before, and the wait time here was rediculous. More

Oil change Great check in and out with Marc in the service area very friendly great customer service experience and very informative I’ll definitely come back Great check in and out with Marc in the service area very friendly great customer service experience and very informative I’ll definitely come back for service and possible upgrade on my vehicle More

Awesome experience very good Very comfortable waiting room coffee was available all around great experience been to other dealerships but this one check everything out on car befo Very comfortable waiting room coffee was available all around great experience been to other dealerships but this one check everything out on car before return I will spread the word about this dealership More

Top Notch service and attention to customer First maintenance visit for my Chevy Trax. Oil change, tire rotation was done. Car was washed and back seat seat belt issue was fixed. Done in less ti First maintenance visit for my Chevy Trax. Oil change, tire rotation was done. Car was washed and back seat seat belt issue was fixed. Done in less time than was quoted. More