Bill Kay Chevrolet - Service Center

No call Had to come back twice to get it done. Even took an hour to tell me the first time they didn’t have the part. When I asked why I was not called(specif Had to come back twice to get it done. Even took an hour to tell me the first time they didn’t have the part. When I asked why I was not called(specifically asked for call on my cell). I was told “human error lol.” Oh well, it’s done now. More

Fast Repair Jaime was great. She got the car entered quickly, followed up with an understandable explanation, and called when it was ready - the same day, as pro Jaime was great. She got the car entered quickly, followed up with an understandable explanation, and called when it was ready - the same day, as promised. More

Fuel pump recall Scheduled an appointment easily for a convenient time in my week. Service was fast and staff was courteous and personable. Definitely a better experie Scheduled an appointment easily for a convenient time in my week. Service was fast and staff was courteous and personable. Definitely a better experience than my other dealership escapades. Thank you More

Bad service Not happy with service at all car was bought back to service because the clock stopped working when I got my car back from service the first Time. All Not happy with service at all car was bought back to service because the clock stopped working when I got my car back from service the first Time. All I was told was you need another radio. This dealership has cost me to spend money for things I feel should not have happened More

Broken heater blower I brought my Tahoe in for an oil change and a new mount for my spare tire. The heat and defroster worked perfectly fine when I took it in. They told m I brought my Tahoe in for an oil change and a new mount for my spare tire. The heat and defroster worked perfectly fine when I took it in. They told me they did a complete inspection of ever everything, including the transmission hoses that they wanted to replace, but didn't find anything wrong with the blower motor. When I drove away from the service center my heat didn't go on. I tried the defroster and no luck. I took it back and they told me they believed me it worked when I dropped the car off since it was -23 out that day, but there was no way they could've done anything to break the motor. $400 later I have working heat. Since it broke while in their care, it would have been nice if they would have at least given me a discount or not charged me labor. Instead I got from them that it was just a coincidence it broke in their care. The girls in the service department were nice about it, I just don't like how the situation was handled. More

Chevrolet Tahoe Service Marc was of great help throughout the entire process of servicing my Chevrolet Tahoe. He would call to give me updates and I was extremely satisfied. Marc was of great help throughout the entire process of servicing my Chevrolet Tahoe. He would call to give me updates and I was extremely satisfied. More

Helpful Service Had a weird noise service was able to figure it out and correct the issue. Appreciate the dealership having loaner cars, issue in the past. Had a weird noise service was able to figure it out and correct the issue. Appreciate the dealership having loaner cars, issue in the past. More

Repair Jamie was amazing. I was told the car would not be ready till Monday when I made the appointment however it was ready that same day Saturday. Laura i Jamie was amazing. I was told the car would not be ready till Monday when I made the appointment however it was ready that same day Saturday. Laura is always amazing every time I call. Very knowledgeable and polite. Great customer service More

Great service They listened to my problem, check things out, let me know exactly what was wrong, and took care of it. It took a while but I was satisfied with the r They listened to my problem, check things out, let me know exactly what was wrong, and took care of it. It took a while but I was satisfied with the results. More

2017 Spark I brought my car in for a oil change, and to have a routine bumper to bumper check. There was some confusion over a recall. I had brought my car in fo I brought my car in for a oil change, and to have a routine bumper to bumper check. There was some confusion over a recall. I had brought my car in for a air bag recall shortly after I bought it. It had another recall that needed to be addressed. They said they could take care of it along with the oil change. I went to the visitors lounge, and after about a hour I went into the shop area . I had to be at work at noon and was becoming concerned. At that point I found out they were fixing the original air bag recall again. Marc realized the mix up and did everything to straighten it out. I was given a loner so I could get to work so they could do what they needed to do to correct the problem. The next morning I picked up my car my oil change was free, and they had taken care of the recall that should have been done. I had purchased a license plate cover for my Car they put that on as well. Thank you , Marc Handmaker / 3006 Sincerely, Brenda Wild More