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Bill Kay Chevrolet - Service Center
Lisle, IL
431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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431 Reviews of Bill Kay Chevrolet - Service Center
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May 10, 2019
Will NEVER be back My 2011 Chevy Cruze was in excellent condition before I took it in to bill kay Chevy for an oil change. Two days after the oil change, my car smelled My 2011 Chevy Cruze was in excellent condition before I took it in to bill kay Chevy for an oil change. Two days after the oil change, my car smelled like it was on fire. I took it to Oil Depot in Lisle, and I was told that there was absolutely no oil in my car. It was bone dry and the check engine light was on. I took the car back to bill jay to have the work done, and they charged me $450 out of pocket, even though the repairs should have been covered by my warranty. After that, the check engine light came on again within a few days, took it back to bill Kay again and they charged me $750 out of pocket. The check engine light went on AGAIN, and I was told it might just be a computer glitch in my car. Well, I just had my emissions test, and I failed 7 codes. Not sure what it’s going to cost me just yet, but I know I can’t afford it. Did I mention bill Kay is supposedly a friend of my father’s? If that’s how bill Kay treats his friends, how do you think bill Kay will treat you? They even have the nerve to incessantly call me asking if I’d like to sell my car to them so they can turn around and flip it for more. Thanks bill Kay, but no thanks. I’d go just about anywhere before I let you take more of my money ? More
by Kbenjamin
Employees Worked With
Someone named Danny
May 05, 2019
Volt recall The took me in relatively quick and although I had to leave the car, they supplied transportation to/from. The service tech was very helpful. The o The took me in relatively quick and although I had to leave the car, they supplied transportation to/from. The service tech was very helpful. The only negative is they usually wash the car at each service, but they did not this time. More
by COMEARA66
Verified CustomerEmployees Worked With
Chris in service. Miguel in service
May 03, 2019
Excellent service!! 🌟🌟🌟🌟🌟 Jaime was very helpful and detailed from start to finish of my vehicles service! Had piece of mind knowing my vehicle was in good hands. Jaime was very helpful and detailed from start to finish of my vehicles service! Had piece of mind knowing my vehicle was in good hands. More
by Jesus
Employees Worked With
Jaime Hesenflow
April 29, 2019
Engine emergency!! The service was on my son's 2010 Chevy Equinox!! Several engine lights came on on Friday, April 26. I was out of town attending a wedding!! He took The service was on my son's 2010 Chevy Equinox!! Several engine lights came on on Friday, April 26. I was out of town attending a wedding!! He took it to Bill Kay Chevrolet on Saturday, April 27 at 8:45 AM. They did major service and had it finished at 4:30 PM the same day!! I am very grateful to the service department!! Thank you!! Sincerely, Dan Hogan More
by tyler.hogan1717
Employees Worked With
Jaime Hesenflow (communicated by phone) She is "AWESOME!!" Give her a raise!!
April 25, 2019
Excellent, fast service From start to finish, this appointment went well. I was kept apprised of wait times and options for other services as issues were discovered. No press From start to finish, this appointment went well. I was kept apprised of wait times and options for other services as issues were discovered. No pressure, though. More
by TEACHRBOY
Employees Worked With
Lara Boudreaux
April 25, 2019
Phone connection with my equinox Can’t really review - problem not solved - I was told it’s updates with GM Internet and can,t fix a 2013 equinox and iPhone - Can’t really review - problem not solved - I was told it’s updates with GM Internet and can,t fix a 2013 equinox and iPhone - More
by JKSMITTY4
Employees Worked With
Tom Booe
April 23, 2019
warranty work A few months ago I brought my 2017 malibu in for warranty work. When the work was done I was told I needed an immediate wheel alignment. I declined. I A few months ago I brought my 2017 malibu in for warranty work. When the work was done I was told I needed an immediate wheel alignment. I declined. I recently brought the car in for more warranty work. When the work was done I was told the car passed all service checks. These new cars are amazing, They can realign the wheels by themselves, More
by scroller
Employees Worked With
don't remember name.
April 19, 2019
Service All work was done correctly and in a timely fashion. All questions were answered in a way I was able to understand. Would recommend this service depar All work was done correctly and in a timely fashion. All questions were answered in a way I was able to understand. Would recommend this service department. More
by soxnuts
Employees Worked With
Lara Boudreaux
April 18, 2019
Excellent service Excellent and immediate service. Tom went above and beyond to ensure my satisfaction. I appreciate all he did and I had a wonderful experience in the Excellent and immediate service. Tom went above and beyond to ensure my satisfaction. I appreciate all he did and I had a wonderful experience in the service department for my new Traverse. More
by maribeth_kaye
Employees Worked With
Tom Booe
April 18, 2019
Service The service was super slow. The part I need for the car was not in stock. It will take 2-4 hours for the new strut the were complaining about giving m The service was super slow. The part I need for the car was not in stock. It will take 2-4 hours for the new strut the were complaining about giving me a ride home and the back again. Good thing I live within their driving range. Also didn't have the part in stock. The service isn't what it used to be. More
by mureenkevin
Employees Worked With
Mike D
