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Bill Kay Chevrolet - Service Center
Lisle, IL
431 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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431 Reviews of Bill Kay Chevrolet - Service Center
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August 06, 2019
Wonderful Jaime is top notch! So is the rest of the crew, great team! I have recommended this dealer for service and vehicle purchases, everyone agrees! Jaime is top notch! So is the rest of the crew, great team! I have recommended this dealer for service and vehicle purchases, everyone agrees! More
by flowjaime
Verified CustomerEmployees Worked With
Jaime, Lara Boudreaux, Tom Booe
August 02, 2019
Bill Kay I have always had a good experience at Bill Kay, service dept is always ready to help, very accommodating as I will normally show up unannounced and I have always had a good experience at Bill Kay, service dept is always ready to help, very accommodating as I will normally show up unannounced and they always do everything they can to get me in and out as soon as they can. Tom and Jaime are a great team. More
by Ron C
Employees Worked With
Jaime in Service, Tom Booe
July 30, 2019
Awful Went in for oil change and tire rotation They couldn’t get tires off-finally did Ended up with $2200 bill because something else was broke—coinci Went in for oil change and tire rotation They couldn’t get tires off-finally did Ended up with $2200 bill because something else was broke—coincidence? Car ran fine when I brought it in. More
by JIMKOENIG
Employees Worked With
Unknown
July 29, 2019
Not jappy The service department was great to talk to and get my vehicle done fast. I am upset about only having 18,000 miles on the vehicle and there was not a The service department was great to talk to and get my vehicle done fast. I am upset about only having 18,000 miles on the vehicle and there was not a manufacture warranty. Spark plug wires don't need changing till 60,000. And your going to tell me its maintenance. And it's my problem. Definitely last time I buy a Chevrolet. I own a lexus also and this would of never happened. More
by MSCUB2
Employees Worked With
Mark, Lara Boudreaux
July 29, 2019
Handled perfectly From the starting point of crash landing my car into their service bay til the time of pickup was handled beautifully. Laura was able to get everythi From the starting point of crash landing my car into their service bay til the time of pickup was handled beautifully. Laura was able to get everything in motion quickly and answered all questions I had at the given time and even got me a rental the following day. I got lucky and all was covered under warranty, which Laura did keep me fully up to date on status during its repair. Long story short this lady should be in management if not already. Car works great again, possibly better than it ever did and I have no doubts that the incident will repeat itself. More
by sdsimpss
Employees Worked With
Lara Boudreaux
July 23, 2019
25k mile checkup I love the reminder options - text and email. As soon as I got there, my car was taken in. When a potential problem with the battery was found, they n I love the reminder options - text and email. As soon as I got there, my car was taken in. When a potential problem with the battery was found, they notified me and were able to install a new top-of-the-line battery in addition to completing the 25,000-mile checkup. More
by KGINLEY
Employees Worked With
Jaime Hesenflow
July 23, 2019
Great job by Mark and Jamie. Friendly service, done well and done on time. No complaints at all. Would certainly consider buying and servicing from Bill Kay again. Thanks for aski Friendly service, done well and done on time. No complaints at all. Would certainly consider buying and servicing from Bill Kay again. Thanks for asking. More
by cosmo1
Employees Worked With
Mark and Jamie
July 19, 2019
Routine service The quality of the service department work has been good but a bit on the pricey side. The service staff are friendly, however, the last service exper The quality of the service department work has been good but a bit on the pricey side. The service staff are friendly, however, the last service experience was slow despite having an appointment for an oil change. More
by HP1
Employees Worked With
Lara Boudreaux
July 19, 2019
I was treated very well and the job was done right. . Marc was outstanding. He took care of my needs and I didn't even have an appointment. I had an emergency flat tire and he squeezed me in and got it Marc was outstanding. He took care of my needs and I didn't even have an appointment. I had an emergency flat tire and he squeezed me in and got it fixed. I really appreciate your help and customer service. More
by mparrott20
Employees Worked With
Marc
July 16, 2019
Very disappointing I was told there were no vehicles available for my use while my car was at the service center so I arranged for a ride from a friend for a 7:30 AM app I was told there were no vehicles available for my use while my car was at the service center so I arranged for a ride from a friend for a 7:30 AM appt. I did state when I dropped the car off that I would need someone to use my car to pick me up when service was completed & take me back to pay for service. At 4:30 PM I called to obtain the status of my vehicle, was told service was completed, & asked for a ride back to the facility. I was told there was no one available. At that time was the first time I was advised that there was a shuttle service but that was not available either. I was informed that I could take a uber or taxi & would be reimbursed. However, when I arrived at the facility, there were people standing around up front apparently in sales.. I was told that not one of those people could be asked to pick me up - even using m own vehicle. I have m own business & would never treat one of my customers in that manner - I value my customers. More
by tssliferrn
Employees Worked With
Mark & service manager
