Bill Kay Chevrolet

Very good experience. They were very accommodating! Lara was very nice and made sure the car was promptly serviced. I would recommend the dealership and Lara to everyone. They were very accommodating! Lara was very nice and made sure the car was promptly serviced. I would recommend the dealership and Lara to everyone. More

Not repaired correctly Brought my car in for repair and a vacuum hose was not hooked up. Called numerous times and they promised to call me back but they only had one servi Brought my car in for repair and a vacuum hose was not hooked up. Called numerous times and they promised to call me back but they only had one service person handling phones and finally called back after service hours. More

Customer service and communication service was terrible. The manager was the only helpful person, his name was Tom. Everyone else was terrible. They even accused me of being a liar and not stating the truth The manager was the only helpful person, his name was Tom. Everyone else was terrible. They even accused me of being a liar and not stating the truth about the sistuation. I will never come there again More

Not very knowledgeable Wasted my time and money by replacing unnecessary parts. Had to go back and basically tell the service Department how to fix it. Refuse to warranty a Wasted my time and money by replacing unnecessary parts. Had to go back and basically tell the service Department how to fix it. Refuse to warranty a service notice part. More

Great Experience! I recently purchased a certified pre-owned Suburban from Bill Kay Chevrolet and couldn't be more happier with my purchase. I worked with Jose, who wa I recently purchased a certified pre-owned Suburban from Bill Kay Chevrolet and couldn't be more happier with my purchase. I worked with Jose, who was very helpful and professional throughout. I live out of state and they picked me up at the airport, which was very nice. We had already negotiated the price beforehand and the transaction went very smoothly. It can be a little scary purchasing a vehicle out of state, but Jose made me aware of any cosmetic issues in advance and there were no surprises when I arrived. I would definitely purchase from this dealer again and highly recommend. More

Customer Service Experience I have been using the Bill Kay Chevrolet service center since I purchased my Malibu in 2016. You have an outstanding employee in Lara Boudreaux. Eve I have been using the Bill Kay Chevrolet service center since I purchased my Malibu in 2016. You have an outstanding employee in Lara Boudreaux. Every situation involving repair or maintenance on my vehicle she has gone above and beyond in the area of customer service. She would be the main reason I would continue to purchase cars from Bill Kay. Thanks! More

Used car purchase We had a very pleasant and professional experience when we most recently purchased a used car from Bill Kay. Our salesman Mike was very pleasant, pro We had a very pleasant and professional experience when we most recently purchased a used car from Bill Kay. Our salesman Mike was very pleasant, professional and not pushy. They allowed us to take the used car to our mechanic before we purchased the car, which was a real plus for us. I would recommend Mike and Bill Kay in Lisle on Ogden to others. Thank you. More

Not very knowledgeable Brought car in for reduced engine power issues. Changed battery and cables for over $500. Still having same issues. Problem and solution are discus Brought car in for reduced engine power issues. Changed battery and cables for over $500. Still having same issues. Problem and solution are discussed all over the internet. More

Terrible service and quality Not only did the work take too long and cost too much, it was not done right. I now have to come back to have it done right. Not only did the work take too long and cost too much, it was not done right. I now have to come back to have it done right. More

Great Dealership, Great Staff I came in looking wanting to look at a Nissan rogue that was for sale. I neeed an AWD/4x4 more fit for the weather. I drove a RWD at the time. As soon I came in looking wanting to look at a Nissan rogue that was for sale. I neeed an AWD/4x4 more fit for the weather. I drove a RWD at the time. As soon as I walked in, someone was asking me what I needed, and connor walked up and assisted me. He wasnt in your face or just trying to sell a vehicle for a paycheck. He took me needs into consideration and assisted me in a more personal way. We talked for a while. He is a very personable guy. I wasn't very fond of the vehicle, just because of the type. There wasnt anything wrong with it. He showed me the jeep compass I now own. It was out of my price range by a decent margin. I called him the next day and asked him to get it as close to my range as possible. I didnt think he could, but he called me next day with a price not only in my range, but one I could not say no to. He went out of his way to make sure I got a great deal and great car. He followed up with me next day to make sure everything with the jeep was doing fine. He cares about what he does and not just the paycheck. I would reccomend connor to everyone that reads this/walks into the dealership. Stop in and see what he can do for you. More