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Bill Kay Chevrolet
Lisle, IL
2,094 Reviews
Among Chicago car dealers, there is one that truly stands out: Bill Kay Chevrolet, a family-owned dealership that has been serving the Chicago area for more than fifty years. In our first half-century, we’ve earned a reputation for having a wide selection of new and used cars, the best pricing and deals, and trustworthy service. Thanks to these things, we’ve attracted the best and most loyal customers in the Chicago area, whom we always treat like VIPs.
We own the Bank so Everyone Drives! We take in all trades, and offer Top Dollar! We stock on average 500 new and pre-driven cars at all times. The Best Prices, the Best Selection, The Best Service, and the Best Finance.
Bill Kay Chevy - Easy to Find, Tough to Beat!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 AM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,094 reviews
September 26, 2017
Terrible Service that Cares more about upselling Hi, I had some problems with my 2012 Sonic (check engine light came on). Turned out - air intake cracked. My Car was still covered under the Powert Hi, I had some problems with my 2012 Sonic (check engine light came on). Turned out - air intake cracked. My Car was still covered under the Powertrain warranty. Cost to replace the hose was around $100 but Dealer advised that I should change oil and get fuel injection cleaning services (around $200) unless “I WANT TO DRIVE WITH DEBRIS IN MY ENGINE”. Dealer made it sound that I will cause permanent damage to my car if would not proceed with additional services. Trusting them and caring about longevity of my car I agreed to pay. The service was not covered by the Powertrain warranty. Fast forward to March 2017, GM sent me a letter that they will reimburse the cost of repair. No additional info as to why but it sounded like it could be a design flow. I submitted the request for reimbursement of roughly $300. Dealer refused to submit that amount and agreed to only submit the hose replacement work. Contacted GM and they reinstated that they DID NOT RECOMMEND additional service and WILL NOT cover it. In other words GM does not think there are "debris in my engine" that could damage my car. Why did Dealer lie to me? It's beyond me. GM also contacted Tom B (Service Manager) but they could not get any resolution with him either. I spoke to him but he would not listen and would come back stating that I agreed to the Service. He would refuse to transfer me to a district manager saying that I can go through GM Customer Service. In summary. The dealer misled me, caring only for their profits and not caring for the customer and the relationship. GM did not recommend additional services and yet Dealer suggested that it would damage my car if I did not. I will never buy another Chevy particularly never do any business with Bill Kay Chevrolet. Working in the Banking industry I see how much effort we put in caring for our customers. These guys don't care. Beware!! I will be also writing a letter to Mary Barra (GM CEO) so she has insights into how her customers are treated. Thank you, More
by Lucas
Employees Worked With
Tom Booe
September 24, 2017
Great selection, excellent staff and service I actually went to look at a 64 classic but after browsing their selection of Corvettes and the test drive, we fell in love. Rick Peterson their sales I actually went to look at a 64 classic but after browsing their selection of Corvettes and the test drive, we fell in love. Rick Peterson their sales manager was a great help in our decision on the purchase, very knowledgeable and straightforward. It was well worth the 125 mile drive to their dealership More
by corvette1
Employees Worked With
Rick Peterson, Shawn Chamberlain
September 24, 2017
Smooth and courteous They worked very hard to get us what we wanted. Very efficient and informative. No hard sell behavior. No pushing to get us to buy. Have used this dea They worked very hard to get us what we wanted. Very efficient and informative. No hard sell behavior. No pushing to get us to buy. Have used this dealership now for seven years. We buy chevys partially because of their service and partially because both cents have been good cars. No complaints. More
by nbortolo
September 20, 2017
Paul L is the bomb! So friendly and easy to work with 5 stars for Paul! He was extremely knowledgeable about the car we looked at (and purchased). The whole process although very long, was smooth and easy 5 stars for Paul! He was extremely knowledgeable about the car we looked at (and purchased). The whole process although very long, was smooth and easy. More
by Kmmcdermott1021
Employees Worked With
Paul Labak
September 16, 2017
Stress-Free car buying ! Stopped in to look at Chevy Trax's, but ended up getting a great deal on a new Malibu we couln;t pass up ! Great effort by Thomas Murphy to get us wha Stopped in to look at Chevy Trax's, but ended up getting a great deal on a new Malibu we couln;t pass up ! Great effort by Thomas Murphy to get us what we needed on our trade, and using our GM discount in co-ordination with other GM incentives ! More
by pitboss7
Employees Worked With
Thomas Murphy
September 16, 2017
Fair deal Jose Salas (salesman), and Fred Bartuch (general manager) Were the people I delt with at Bill Key Chevrolet. I was treated well, I feel I got a fair Jose Salas (salesman), and Fred Bartuch (general manager) Were the people I delt with at Bill Key Chevrolet. I was treated well, I feel I got a fair deal on what I was trying to accomplish. I bought a new cruze and am enjoying the car. I feel like I can trust Bartuch when I ask him what I'm going to pay, he'll give me a reasoable deal. I would recommend this dealership. More
by Marc Holland
September 12, 2017
Working with Paul Peterson Paul did everything to make the car buying experience enjoyable. This has been the first time that I have ever received excellent customer service and Paul did everything to make the car buying experience enjoyable. This has been the first time that I have ever received excellent customer service and professionalism. He made the process easy and made sure we were happy throughout the entire process. More
by amarinello
Employees Worked With
Paul Petersen
September 12, 2017
Exceptional - Called on internet ad - On my way to dealership vehicle sold - 10 minutes after I got off the phone with Jennifer, Bill called me back to see if - Called on internet ad - On my way to dealership vehicle sold - 10 minutes after I got off the phone with Jennifer, Bill called me back to see if there's anything he could do to help me. Not only did he help me he got me exactly what I wanted and honored the Internet price. - Support team was awesome when I came in to sign the paperwork. More
by RSG
Employees Worked With
John / Manager, Bill Baresch, Eric Pieroni
September 09, 2017
NEW CAR PURCHASE What we liked about Bill Kay Chevrolet is there is no pressure. No sales person hanging around the door to grab you when you walk in. We looked at c What we liked about Bill Kay Chevrolet is there is no pressure. No sales person hanging around the door to grab you when you walk in. We looked at cars both outside and in the showroom. When we were ready to ask questions we stopped by the desk of Jose Salas. What a friendly guy and also very informative. Told us everything we wanted to know about the Equinox. We felt very comfortable with him. Jose is a real asset to Bill Kay Chevrolet. More
by Linda Laskowski
September 06, 2017
New Used Acadia Purchase Worked with David Sheared on the used purchase. David was very thorough. He was very honest in the pre-assessment of the vehicle. That helped me a lot Worked with David Sheared on the used purchase. David was very thorough. He was very honest in the pre-assessment of the vehicle. That helped me a lot since I was over 50 miles from dealership. The purchase went seamlessly. David answered all My questions about the operation on the Acadia. Additionally, the business office guys, were great to work with. Bill Kay gave me a great deal and exceptional service. Will go back to the guys again. DA. More
by Scout
Employees Worked With
David Shearer, Eric Pieroni, Joe Komendanchik
