Bill Kay Buick GMC - Service Center

From my first call in, it was pleasant. My customer care representative (shame on me for not recalling her name), was amazing! She was delightful on the phone, she greeted me by name when I My customer care representative (shame on me for not recalling her name), was amazing! She was delightful on the phone, she greeted me by name when I arrived, she walked me through what she was going to do, then asked me to wait in the waiting area. Luckily the parts were on hand, so it took 45 minutes after diagnosing my truck. I was just happy I didn’t have to make another appointment. I have done work with another dealership close to you, it was offsetting. Just rude and zero customer service! Thank you for a great experience, we will be returning! Possibly to trade in my old beast for a new one . More

The Service department is great. They communicate updates very well, and I've never had any issues with my vehicles after service is complete. They communicate updates very well, and I've never had any issues with my vehicles after service is complete. More

Nick was in contact with me the while my car was in there.. Did a great job there.. Did a great job More

Scott and the team at Bill Kay Buick impressed me with their integrity and hard work to resolve the issues on the original purchase and to restore the smile on my nephews first car. their integrity and hard work to resolve the issues on the original purchase and to restore the smile on my nephews first car. More

All right. Always a good experience when I deal with the car doctor in Downers Grove Always a good experience when I deal with the car doctor in Downers Grove More

My first service was smooth. Drop off and pick up was easy and hassle free. Drop off and pick up was easy and hassle free. More

I like go to gmc Buick to have my car serviced . The service dept is so helpful. The service dept is so helpful. More

They handled my issue fast and got me out the door with my new rim. my new rim. More

Had to pay to fix engine light problem after 3 weeks when I purchase the vehicle I think I shouldn’t have to pay but I did that’s the inly thing I didn’t like I purchase the vehicle I think I shouldn’t have to pay but I did that’s the inly thing I didn’t like More

Always a pleasure to deal with Brian in service. Always gets me in and out for service to my GMC. No complaints Always gets me in and out for service to my GMC. No complaints More