Bill Kay Buick GMC - Service Center

Service was good but found out that Bill Lay charged me for the part twice as much as retailed. I emailed to the manager about it and received no response. for the part twice as much as retailed. I emailed to the manager about it and received no response. More

Excellent service and great people; had an oil change and two filters replaced. John was very professional and explained the inspection report thoroughly. I will return for future repairs. two filters replaced. John was very professional and explained the inspection report thoroughly. I will return for future repairs. More

This dealership is one of the good one in Illinois far is the services and they way they treat customers and visitors as family the services and they way they treat customers and visitors as family More

The service was excellent and will continue to return in the future. Thanks again BKB the future. Thanks again BKB More

They went up and beyond to help me. They were very patient with me. They let me know about the reward program. Where as the other facilities didn't let me know. They were very patient with me. They let me know about the reward program. Where as the other facilities didn't let me know. More

This is the fourth or so time that the vehicle has been in for the same issue. The report by the technician was that the issue was resolved, however immediately upon entering my vehicle it was evident that in for the same issue. The report by the technician was that the issue was resolved, however immediately upon entering my vehicle it was evident that the ticking noise persists- arguably louder than before. More

Short responses to questions, was rushed, no explanation of services , took personal information incorrectly and didn't bother to correct even after requesting. of services , took personal information incorrectly and didn't bother to correct even after requesting. More

Bill Kay Buick is helpful and customer friendly. Always feel comfortable in this dealership and talking to the service employees. Always feel comfortable in this dealership and talking to the service employees. More

9:30 appointment Said it would take 1hour. Took 1:50 and no communication until I asked what the hold up was Took 1:50 and no communication until I asked what the hold up was More

She was very thorough and took the time ensuring all my vehicle service needs were met vehicle service needs were met More