Bill Kay Buick GMC - Service Center

Horrible customer service, vague explanations I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. I received horrible service, I was overly charged for a quick fix issue. I wouldn’t recommend to anyone. Lied that Madhur is the manager. More

Fast Service The trunk release on the inside of the car stop working, The serviceman ordered the replacement part and called me right away to (less than a week) to The trunk release on the inside of the car stop working, The serviceman ordered the replacement part and called me right away to (less than a week) to schedule an appointment. The technical was efficient and installed the part in no time. I am pleased that now I can open the trunk from inside the car, More

GM Vibration on new Vehicle Brought in new vehicle for a vibration felt in steering column felt more often during first 800 to 1k miles, last 100 miles didn't feel as often. Wan Brought in new vehicle for a vibration felt in steering column felt more often during first 800 to 1k miles, last 100 miles didn't feel as often. Wanted to get in, so that we have it formally recorded in the files. Tech couldn't reproduce it, but found that front tire were slightly out of balance. Added weights to get back into balance. Still need to drive some more to prove out of this was the issue or something else. More

Service Had my 50k service done and fixed my mirror sensor system. Also had my rear window fixed because it would not go down. Service was performed timely Had my 50k service done and fixed my mirror sensor system. Also had my rear window fixed because it would not go down. Service was performed timely and correct. More

1st oil change It was my first oil and tire rotation on my new car, got the time I wanted took well under an hour and didn’t cost anything, and car came back washed- It was my first oil and tire rotation on my new car, got the time I wanted took well under an hour and didn’t cost anything, and car came back washed-it was great! More

Positive experience, very excellent customer service Accommodating shuttle service, excellent customer service. First time customer, I would recommend Bill Kay GMC to everyone. Very clean accommodations Accommodating shuttle service, excellent customer service. First time customer, I would recommend Bill Kay GMC to everyone. Very clean accommodations, friendly employees who are very helpful. More

Only place I go for service it is ALWAYS excellent Service is excellent staff is excellent and it is always an excellent experience.excellen service and facility. Staff very polite they keep you inform Service is excellent staff is excellent and it is always an excellent experience.excellen service and facility. Staff very polite they keep you informed great experience More

Consistently excellent service Mike Manning and the service team provide excellent service for my Buick, whether for a routine oil change or more complicated work. I'm happy to reco Mike Manning and the service team provide excellent service for my Buick, whether for a routine oil change or more complicated work. I'm happy to recommend them. More

Friendly, helpful and efficient All the guys are very friendly, go out of their way to be helpful and provide great service. They gave me a loaner when I expressed concern over the All the guys are very friendly, go out of their way to be helpful and provide great service. They gave me a loaner when I expressed concern over the length of time I’d be without the car which was very helpful- More

Great people to do business with! I bought my GMC from another dealer but after dealing with the other dealership I will only use Bill Kay GMC. Always pleasant, helpful and always I bought my GMC from another dealer but after dealing with the other dealership I will only use Bill Kay GMC. Always pleasant, helpful and always delivered as promised. Top notch service! More