Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Kay Buick GMC - Service Center
Downers Grove, IL
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
738 Reviews of Bill Kay Buick GMC - Service Center
Sort by
December 23, 2019
Fast, smooth, and effortless service Everything was done more quickly than I expected. I was well treated, and they kept me up to date several times as to when they expected the work to b Everything was done more quickly than I expected. I was well treated, and they kept me up to date several times as to when they expected the work to be finished. More
by zimcloud
Verified CustomerEmployees Worked With
Geleco Marchbanks
December 23, 2019
Excellent customer service all of the staff are excellent a Excellent customer service and excellent place to have service done great staff including the admin people who check you out when your service is co Excellent customer service and excellent place to have service done great staff including the admin people who check you out when your service is complete Only place I have my Buick serviced always fast done right and pkeasant More
by Brusch24
Employees Worked With
Mike Lugowski
December 23, 2019
Perhaps, maybe someone was having a bad day. I bought a used Yukon and found a significant water leak a couple days later coming from somewhere around back hatch. Was told to bring it in and the I bought a used Yukon and found a significant water leak a couple days later coming from somewhere around back hatch. Was told to bring it in and they said they couldn’t find it or didn’t see the water spots after specifically telling them where and what the problem was. The fix seems like a temporary fix w silicone which was used as a glue to keep grommet in place that covered the wiring for back hatch. I had to walk them through it on the phone. While it was in service, I discovered an open recall which was not addressed and thought that would have popped up in the computer and be taken care of during the time it was already there. Finally, The most concerning issue was that I had all weather Floor mats for temporary protection in back of truck and they ended up disappearing. Feel free to have a manager only contact me. More
by brianbubs1111
Employees Worked With
Madhur Bawa
December 04, 2019
Warranty work EST of 90 min. Took 1 hour 45 mins. Excellent job with the replacement. Enjoyed the car wash. The waiting room was comfortable and clean. EST of 90 min. Took 1 hour 45 mins. Excellent job with the replacement. Enjoyed the car wash. The waiting room was comfortable and clean. More
by RZENTNER0
Employees Worked With
Madhur Bawa
November 12, 2019
Great service as always. Came in for check engine light. Great service. Mike and Zack were very helpful as my service advisors. Zack checked and noticed I was still under the Came in for check engine light. Great service. Mike and Zack were very helpful as my service advisors. Zack checked and noticed I was still under the extended warranty. Which saved me some money. Thanks, Tim Lundin More
by monothy
Employees Worked With
Mike Manning, Zack Vaughan
November 12, 2019
Everything was fine The service was completed as expected, without problems. The cost matched the estimate. I’m not one to give high marks for expected service. No proble The service was completed as expected, without problems. The cost matched the estimate. I’m not one to give high marks for expected service. No problems and I would take my car there again. Shout out to Brian who was helpful & professional! More
by Terrain17 owner
Employees Worked With
Brian
November 12, 2019
Great Service The staff knows what they are doing. Service is very helpful and honest. Waiting room is clean w free coffee and donuts. You even have access to the r The staff knows what they are doing. Service is very helpful and honest. Waiting room is clean w free coffee and donuts. You even have access to the remote control to switch up the tv if you are waiting alone More
by paulina.resendiz
Employees Worked With
Mike Manning, Zack Vaughan, Madhur Bawa
November 04, 2019
Service On My Regal I have had my car serviced at Bill Kay on several occasions and have always been well pleased. Would recommend them to anyone. Thank you. I have had my car serviced at Bill Kay on several occasions and have always been well pleased. Would recommend them to anyone. Thank you. More
by JEPETIT
Employees Worked With
Mike Manning
November 02, 2019
Great Service Your staff were professionals. They fixed my issues and even washed my vehicle. The work was completed I. A timely manner This has never been done be Your staff were professionals. They fixed my issues and even washed my vehicle. The work was completed I. A timely manner This has never been done before. Thank you More
by James Brodnick
Employees Worked With
Zack Vaughan
October 24, 2019
Warranty work not performed by GM guidelines. Zackary Vaughan is not a Knowledgeable service advisor and would not recommend using him or bill Kay in general. I had a appointment for a recall on O Zackary Vaughan is not a Knowledgeable service advisor and would not recommend using him or bill Kay in general. I had a appointment for a recall on October 12th. The recall was taken care of how ever I had other issues with my transmission. None of my concerns were looked at are taken care of. The truck is still well within it’s powertrain warranty. GM has Many technical service bulletin (TSB) on most of its 8 speed transmission (Poor transmission there’s a reason they stopped useing them) but I asked to check and see it it had any updates. Zach told me no there is no updates. However GM had a brand new update released October 3..9 days before my appointment. I called bill Kay Chevy To see if they would cover the TSB for the transmission flush. It’s the so called fix for the sloppy hard shifts and torque converter shutter. Bill Kay Chevy said no it’s not covered and will cost $750-$800. I said that crazy it says right in the TSB Or GM’s website that it’s covered and Bill Kay said nope sorry it’s not. There were a few more issues but these are the main problems I had with bill Kay. I called ETTLESON GMC CADILLAC and the Service advisor knew all about the TSB and took care of the flush and the update To transmission free of charge. I would highly recommend ETTLESON. More
by Mike
Employees Worked With
Angela, Noel Rivera, Zack Vaughan
