Bill Kay Buick GMC - Service Center

Great Service Always a great experience. Very helpful service department team. Brian Wilson is attentive to detail and follows through on everything as promised. Always a great experience. Very helpful service department team. Brian Wilson is attentive to detail and follows through on everything as promised. Keep up the great service. Thank you. More

Got me in as soon as I got there (I had an appointment), and finished everything in a timely fashion. I was allowed to use a 15% off coupon as well. and finished everything in a timely fashion. I was allowed to use a 15% off coupon as well. More

Service was great! Your ladies room was disgusting. You really need to do something about that. I will consider going elsewhere for service because of it! You really need to do something about that. I will consider going elsewhere for service because of it! More

Aa recall repair went bad. I had to bring car back three times. They gave me a loaner the last day. They were worried that I needed to fill up gas after they drove my car 35 miles to test but never fille times. They gave me a loaner the last day. They were worried that I needed to fill up gas after they drove my car 35 miles to test but never filled up my car. Acted like they did me a favor to provide loaner. Frustrating More

Nathan was amazing to work with he kept me informed of everything that was going on he did a Great job I’ll be back everything that was going on he did a Great job I’ll be back More

Terrible experience. Brought car in for a recall item for unexpected pull to one side. After receiving car back, found 3 new warnings stabilitrack, front impact disable and reduced steering. Brought car for unexpected pull to one side. After receiving car back, found 3 new warnings stabilitrack, front impact disable and reduced steering. Brought car back they said it was fixed. I was 5 minutes away and all warning came right back. Now have to bring back again for same warnings. The service tech said the internet may have gone out the first time for recall may have been the reason. No reason provide for the new warnings. More to follow. More

Dealer took my car in today and discovered they didn’t have the parts needed to do the job so now I have to come back tomorrow to get the job done. have the parts needed to do the job so now I have to come back tomorrow to get the job done. More

I HAD NO PROBLEM AT ALL THE PEOPLE WAS VERY NICE . IT IS A FRIENDLY PLACE AND THE EMPLOYEES ARE VERY KIND AND I WOULD RECOMMEND THIS FACILITY TO ANYONE WHO NEED BUICK SERICES. I ALSO LIKE THE YOUNG MAN IT IS A FRIENDLY PLACE AND THE EMPLOYEES ARE VERY KIND AND I WOULD RECOMMEND THIS FACILITY TO ANYONE WHO NEED BUICK SERICES. I ALSO LIKE THE YOUNG MAN WHO SHOWED ME ALL THE NEW CARS AND SUVS HIS NAME IS JOHN MARCUS VERY NICE GUY. More

Good service and conscientious about customer needs in a timely manner. Service techs as well follow this positive customer service attitude. Would recommend to others. timely manner. Service techs as well follow this positive customer service attitude. Would recommend to others. More

Service took a 1 hour and 45 minutes. Wait was way too long. I've had other dealerships wash and vaccum. Only got a wash. long. I've had other dealerships wash and vaccum. Only got a wash. More