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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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June 10, 2020

My experience with Bill Kay GMC service was excellent. When I made my appointment they were able to service my vehicle the next day. They were very thorough with what needed to be fixed and what they reco More

by MZOMBO
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jun 12, 2020 -

Bill Kay Buick GMC responded

Hello and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

June 09, 2020

Great staff excellent serviceBrian Wilson really took Great staff excellent service Brian Wilson really took care of any issues and answered all my questions Highly recommend this dealership for any se More

by Tim
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, service-Outstanding
Jun 12, 2020 -

Bill Kay Buick GMC responded

We really appreciate your feedback, Tim. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

May 13, 2020

car repair -difficulty in starting Very accommodating as I had an appt. the next day. While there, had a full inspection check (recommended) and numerous items addressed. Keith showed More

by SUZXSTITCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob (schedule appt,), Keith (service rep.))
May 15, 2020 -

Bill Kay Buick GMC responded

Thanks for your outstanding review! I'm very happy to hear that Keith was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Kind regards, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

May 06, 2020

great people I called Roger to try to make a service appoint with the dent company. Roger got the ball rolling and Keith in service was awesome! The repair was don More

by nnasir2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roger Nicklaus
May 07, 2020 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

May 03, 2020

My car and my wife’s car were damage in an accident. The dealership handled both cars very well. Also gave a loaner to use;which really helped us. Both cars were totally fixed well. People were very friendl More

by Shelly
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
May 05, 2020 -

Bill Kay Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

May 01, 2020

Service writer Keith is awesome!! Helped me on all my needs. I want to thank Roger in sales for pushing to get my truck fixed. Great job!! More

by Nasir Nasir
Recommend Dealer
Yes
Employees Worked With
Roger Nicklaus
May 05, 2020 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

April 21, 2020

They are easy to work with. Every visit has very satisfying so far. They explain what is to be done and the cost. They check for coupons or discounts that I may be able to use. More

by BABI63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Slattery, Victor Mendez Hernan
Apr 21, 2020 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

April 20, 2020

Always gets the job done when they say they will. Truck cleaned nicely. Provided estimates for issues discovered. I feel I can trust the service department to do what they say they will. More

by jimholm
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Roger Nicklaus
Apr 21, 2020 -

Bill Kay Buick GMC responded

Jim, thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

April 17, 2020

Service team persistent effort has my car running like new! Vehicle returned due to Engine Light Issue. The diligence from the Service Manager to have this resolved was appreciated. Service team persistent ef More

by ELIGRACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian
Apr 21, 2020 -

Bill Kay Buick GMC responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership.  Please feel free to contact us if you have any questions on your vehicle. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

April 08, 2020

I was very pleased with the body repair work that was done on my vehicle. Although it took longer then expected. I would definitely recommend them to others for repairs More

by priscilla w
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Apr 16, 2020 -

Bill Kay Buick GMC responded

Thanks for your great review, Priscilla. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

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