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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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July 15, 2020

Samantha in service went out of her way Brought our Enclave in for AC diagnosis and service. Clear communication and workable solutions throughout with Samantha in your service department. S More

by KBUDKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
Jul 16, 2020 -

Bill Kay Buick GMC responded

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Bill Kay Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

July 07, 2020

I was impressed by the professionalism from top to bottom particularly the service management with keeping me updated. Overall excellent experience and will recommend Bill Kay to friends and family. More

by Bill
Recommend Dealer
Yes
Employees Worked With
Robert Jordan
Jul 09, 2020 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

July 07, 2020

Everyone was excellent, from the moment I made my appointment, dropping it off the next day, and picking it up two days later. Wayne and his team did a great job, More

by Ken Marshall
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Jul 09, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

July 02, 2020

OIL CHANGE We appreciated your picking up our car from our home and dropping it off. Thank you for assisting us in maintaining our vehicle. Sincerely, Geral More

by MARFISH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Spellman
Jul 08, 2020 -

Bill Kay Buick GMC responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to work with you again in the future. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

July 01, 2020

Service department very helpful and accommodating. No pressure to repair if you were unsure will continue to use Bill Kay for service and may decide to purchase a new vehicle. More

by ritaclifford
Recommend Dealer
Yes
Employees Worked With
Sam, Brian
Jul 01, 2020 -

Bill Kay Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

June 30, 2020

Well I wasn't happy about the way my truck was left on the inside. The steering wheel and driver's door had oil spots. More

by bookmeken@att.net
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, very helpful and courteous.
Jul 01, 2020 -

Bill Kay Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

June 29, 2020

Sales team ,professional, explains cars, friendly, communication about cars, listens, supportive, caring, and a family type environment, calm, together as a team, resourceful, experienced,introducing. More

by nadellgtn24
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Raul Negron, Dan Imundo, Sevil Begolli, Terry Bryan
Jul 01, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

June 29, 2020

I was able to get in at the time that I needed everyone was very professional and the appointment was completed on time thank you More

by bayoungdahl
Recommend Dealer
Yes
Employees Worked With
Sam
Jul 01, 2020 -

Bill Kay Buick GMC responded

Thank you for the glowing review. We take pride in our customer service and do whatever we can to have our customers leave happy. Take care. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

June 29, 2020

I received the best from my sales man John, the whole experience was great. I would recommend bill kay to anyone who’s in the market of purchasing a vehicle.along with great service department. With with More

by Jephious.morris
Recommend Dealer
Yes
Employees Worked With
John Marcus, Dan Imundo
Jul 01, 2020 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

June 29, 2020

Fast and reliable service. Knowledgeable staff and a really easy process for getting my vehicle fixed correctly the first time and within the agreed upon time frame. More

by Grnoel
Recommend Dealer
Yes
Employees Worked With
Roger Nicklaus
Jul 01, 2020 -

Bill Kay Buick GMC responded

Thank you for your feedback and recommendation. It's fantastic to know that we were able to make your experience incredibly easy and quick. We look forward to working with you or anyone you might send our way in the future. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

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