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Bill Kay Buick GMC - Service Center
Downers Grove, IL
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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738 Reviews of Bill Kay Buick GMC - Service Center
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August 04, 2020
I made an appointment 2 days before scheduled service. Service was for 8am oil change and tire rotation. I arrived at 750. After going over paper work I sat in the waiting area at 8am. I did not hear anyt Service was for 8am oil change and tire rotation. I arrived at 750. After going over paper work I sat in the waiting area at 8am. I did not hear anything until 930. 1 1/2 hours for an oil change and tire rotation is ridiculous. The woman never came to talk to me while waiting. When it was finally ready she only said sorry. What the $=_&=. You just lost a 6 year customer. Un called for. I'll be going elsewhere for services and vehicle purchases. Dennis Michaels More
by DKKSK
Verified CustomerEmployees Worked With
A woman at the service desk
August 04, 2020
Brian from Service was great - he set up transportation and his estimate was exact - my car was finished as promised - Brian was great to work with. and his estimate was exact - my car was finished as promised - Brian was great to work with. More
by George Norek
Employees Worked With
Brian
August 03, 2020
Car had tar on both driver door and driver side rear door. Not very clean after service. Seemed rushed. Disappointed in the care taken with vehicle. door. Not very clean after service. Seemed rushed. Disappointed in the care taken with vehicle. More
by irish17ah
Employees Worked With
Basic oil change and tire replacement.
July 24, 2020
WONDERFUL SERVICE, The Service Dept. people (those checking people in for service are tops.....They are so willing to help you get work done in the best time. The Service Dept. people (those checking people in for service are tops.....They are so willing to help you get work done in the best time. More
by HIBIE
Employees Worked With
Don't know their names.
July 23, 2020
Great staff. Perfect transport. I got a flat and the fit me in!!! My truck is my livelihood and I happy to have a new dealer to work with me in!!! My truck is my livelihood and I happy to have a new dealer to work with More
by A-DSAFETY
Employees Worked With
All service guys , Dan Imundo
July 23, 2020
The staff was very friendly and professional. The service was quick and efficient service. They also offered to drive me back to work, very accommodating. service was quick and efficient service. They also offered to drive me back to work, very accommodating. More
by REBECCASPEEDWELL
Employees Worked With
Jessica ?
July 23, 2020
Great service and fast: they had my oil changed, car washed, and fixed a minor recall in about an hour. Have been several times now and have nothing but good things to say. washed, and fixed a minor recall in about an hour. Have been several times now and have nothing but good things to say. More
by SEANBDALY
Employees Worked With
Tony in service
July 17, 2020
Service Department only - poor communication - finished the work but like pulling teeth on follow up and info requests. Had a shredded belt that they turned into an all day inspection trying to create add the work but like pulling teeth on follow up and info requests. Had a shredded belt that they turned into an all day inspection trying to create add ons for service. More
by BCARLISLE
Employees Worked With
Samantha
July 17, 2020
So polite and respectful. Came over from different dealership and love the service here. Would definitely come back and recommend to a friend. Thanks again! dealership and love the service here. Would definitely come back and recommend to a friend. Thanks again! More
by CNURSEGO
Employees Worked With
Sam was great!
July 17, 2020
Quick, courteous, professional service. No gimmicks or pressure for other non-essential services-which is much appreciated! Care for personal safety was also appreciated (ie wearing masks and hand gel ava pressure for other non-essential services-which is much appreciated! Care for personal safety was also appreciated (ie wearing masks and hand gel availability) More
by tmquest4
Employees Worked With
Brian in service dept
