Bill Kay Buick GMC - Service Center

We had a great experience with Bill Kay GMC. our salesman Mike Lugowski was open with us and didn’t pressure us to buy a car. We were able to take an Acadia home for 24 hours and an Enclave for 24 hours. Thi Mike Lugowski was open with us and didn’t pressure us to buy a car. We were able to take an Acadia home for 24 hours and an Enclave for 24 hours. This allowed us to determine that we really liked the Acadia. The finance manager gave us a great deal. We love our Acadia. We ultimately picked a different dealer because Bill Kay didn’t have the color that we wanted. But Bill Kay respected us for this and said that we are welcome to bring the Acadia for service with them. So when we needed service last week, we were welcomed with open arms. I highly encourage new car buyers to visit Bill Kay and ask for Mike in particular. More

The service department is professional, efficient, and helpful. They are very accommodating when making appointments, and keep the customer informed of the progress of the work on the vehicle. They are ve helpful. They are very accommodating when making appointments, and keep the customer informed of the progress of the work on the vehicle. They are very willing to answer questions. More

Customer service is great (Tony, he listens and goes out of his way to accommodate) Keith/Kevin (Mechanic) was awesome he was soooo informative great. of his way to accommodate) Keith/Kevin (Mechanic) was awesome he was soooo informative great. More

Always happy with the work James does! Engine needed some cleaning work, and the AC was acting a little poorly. All seems to be good now. Thanks. cleaning work, and the AC was acting a little poorly. All seems to be good now. Thanks. More

Went for a repair to an issue that should be a recall. Took a while to look at the car, should’ve been an hour but took all day. Tried to use the text to communicate with our service person Tony he nev Took a while to look at the car, should’ve been an hour but took all day. Tried to use the text to communicate with our service person Tony he never responded and then lied to us that they had looked at the car but when we called 2 hours later another service person said they were just about to look at the vehicle More

Probably the worst experience I’ve had with the service department. One service rep couldn’t get her computer to work, the other looked annoyed that I was even there. Not the level of service I am used to department. One service rep couldn’t get her computer to work, the other looked annoyed that I was even there. Not the level of service I am used to over the last decade. Communication was lacking. No information was provided except when I called to get it. Still not sure what work was actually done. I was told the work would take about an hour, after 3 hours I sent a text asking for a status, got no response so called. Was told it was being worked on and they would call with a diagnosis. 5 minutes before close I called again, car was ready but weren’t able to find any problem. Asked for a shuttle ride. 45 minutes later no shuttle. Called back and talked to sales manger (service had all gone home as I expected), he said shuttle was on its way. Not sure I believed him, but it did show up 10-15 minutes later. A/C works now, so that’s good. More

service dept Service department worked very hard at solving an unusual problem. Sam was extremely helpful and professional. Service manager went out of his way to Service department worked very hard at solving an unusual problem. Sam was extremely helpful and professional. Service manager went out of his way to ensure my car was right. More

Terrific service department! Brian is a great service writer and Rick is the best mechanic - he has been mine for over 25 years. I wouldn’t trust my beloved Buicks to anyone else. writer and Rick is the best mechanic - he has been mine for over 25 years. I wouldn’t trust my beloved Buicks to anyone else. More

Brian was my advisor and I was very pleased, as usual, Brian was my advisor and I was very pleased, as usual, since I service my vehicle exclusively at Bill Kay Buick. I compared prices in new tires last Brian was my advisor and I was very pleased, as usual, since I service my vehicle exclusively at Bill Kay Buick. I compared prices in new tires last week, and Brian took the time to provide my options and the costs were reasonable and fair. The vehicle work was done sooner than promised, and everyone was polite and helpful. More

Cleanest, friendliest, most honest dealership. This dealership is the safest, cleanest and friendliest I've experienced. All the service writers are dedicated to customer satisfaction. I appreciate This dealership is the safest, cleanest and friendliest I've experienced. All the service writers are dedicated to customer satisfaction. I appreciate the overall professional management of the service department. More