Back

Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

Sort by
September 11, 2020

So far so good, nice people and very good service... I will recommend GMC Dealer to be your new place to look around if looking for a new car definitely. More

by torres_jessica66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Steve Browning
Sep 14, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 11, 2020

With my car’s history at Bill Kay they were able to quickly understand the issue with my car and provide a correction. They also provided a loaner car which was very helpful. More

by George Norek
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Service
Sep 14, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 01, 2020

Nothing much good about this experience, they lied to me about the delivery date and kept changing the delivery date four times and I was told that I would be charged $110 for the car to get detailed and th More

by djgainor77777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
General manager
Sep 08, 2020 -

Bill Kay Buick GMC responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 27, 2020

The service department is always helpful and pleasant. They are willing to work with you and make your visit as enjoyable as possible. Thank you. More

by linda_il
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
Aug 31, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 27, 2020

I have been bringing my 2016 canyon in for past couple years for service couldn’t be more satisfied very friendly always get me in when I call More

by James .clancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian in service
Aug 31, 2020 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this review. Our highest priority is satisfying our guests and we are delighted to know that our team made sure your concerns were addressed properly. We look forward to working with you again and if there are other things you need assistance with, do not hesitate to contact us. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 26, 2020

You’ve had my car for a week and I have to call to get any update. Sales/Service never return my calls. Terrible experience. More

by ryanmurphy14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Aug 31, 2020 -

Bill Kay Buick GMC responded

I appreciate you reaching out to us. Please know your review is taken very seriously by myself and the team here at Bill Kay Buick GMC. We always strive to improve and give our customers top-notch service. I invite you to contact me at your earliest convenience so I can learn more and help resolve this situation together. I hope to hear from you soon. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 25, 2020

You have a Very great find andA helpfully staff members. They also informs me when I met next service is due. center is ver clean. More

by sfclucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asia.
Aug 27, 2020 -

Bill Kay Buick GMC responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with the team. Please let us know if we can ever help you in the future. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 24, 2020

Great customer service No-pressure Professional Polite Attentive Above & beyond Purchased a vehicle from here. I must say that this was my best car shopping experien More

by GD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus
Aug 27, 2020 -

Bill Kay Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

August 22, 2020

I was Given the wrong diagnosis. Charged $100. Asking I was Given the wrong diagnosis. Charged $100. Asking for money back. Only person I talked to was a Service Advisor named Samantha Luscal. I too More

by sharongarvey
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Samantha Luscal from Service Department
August 21, 2020

Everyone was friendly and did a nice job. I was able to remain socially distanced while waiting on my car. My appointment was on time. More

by SLPOLLACK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Imundo
Aug 21, 2020 -

Bill Kay Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

...
53
...