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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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October 06, 2020

Bill Kay Buick GMC has been great on repairing my car on time and doing the job right the first time! Wonderful customer service! A go to place. More

by edithlull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Oct 09, 2020 -

Bill Kay Buick GMC responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 02, 2020

Only had our car less than 1 month and have had 2 recalls already. Yikes!!!!! Hope we didn’t get stuck with a lemon by buying another Buick. More

by mousecole
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Terry Bryan, Brandon Dahlgren
September 29, 2020

Absolutely phenomenal! I came here because my dealership refuses to abide by mask mandates and I do not feel safe bringing my vehicle to that location any longer. This location brought out the five star tre More

by Ba.ly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, the very friendly guy with the AC/DC? Mask
Oct 02, 2020 -

Bill Kay Buick GMC responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 28, 2020

Second GMC Terrain I have leased from Bill Kay. Sales Second GMC Terrain I have leased from Bill Kay. Sales and service has been great and I am happy to recommend them to all my family and friends! More

by RHANSEN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marcus
Oct 01, 2020 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 22, 2020

Excellent customer service, everyone is kind and considerate. I feel comfortable with repair recommendations. In addition, the reps are great customer advocate between dealership and GM. More

by mzanjelica
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha
Sep 25, 2020 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 21, 2020

Went above and beyond to accommodate me, picked up and delivered my car to me at my work place as it was difficult for me to get it in & my engine light was on & I was going to be traveling the following More

by MMNICHOLS2
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I believe it was Bob Jordan (manger of the Service Dept)
Sep 24, 2020 -

Bill Kay Buick GMC responded

Thank you for the feedback! We are happy to hear about your positive experience and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 17, 2020

Was very pleased with the service department on my first visit here for service. I will definitely come back here if I need service for my car from a dealership. More

by janecronald
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service dept.
Sep 18, 2020 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 16, 2020

I like keeping my Buick in GM service and Bill Kay Buick help me with that service. Very nice service writer always willing to help me keep my Buick running like new. More

by GOLUMPY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tory Garica, Dan Imundo
Sep 18, 2020 -

Bill Kay Buick GMC responded

Hi and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 15, 2020

The service writer could not have been nicer or more helpful. It was my first time there. I am 90 years old and he was very indrectly kindly guide d me through. The only thing that could have been be More

by shirley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service Writer
Sep 17, 2020 -

Bill Kay Buick GMC responded

Shirley, thank you for putting your trust in Bill Kay Buick GMC! We pride ourselves in our service department’s ability to provide world class customer service. We wish you happy travels and look forward to seeing you at your next service appointment. Sincerely, Sevil Begolli - sevil@billkaybuickgmc.com - (630) 969-0022

September 14, 2020

Really inconvenienced me by not having a loaner vehicles ready, had to wait a week I no longer live in Downers Grove but attempted to stay at same dealership but it wasn’t worth it More

by MYLSJO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony
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