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Bill Kay Buick GMC - Service Center
Downers Grove, IL
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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738 Reviews of Bill Kay Buick GMC - Service Center
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November 10, 2020
Helpful and friendly service staff. The service tech printed out wire diagrams for me so I can fix it myself in the future. Best experience I’ve had at a dealership in a long time printed out wire diagrams for me so I can fix it myself in the future. Best experience I’ve had at a dealership in a long time More
by Achristman
Verified CustomerEmployees Worked With
Kurt?
November 06, 2020
Excellent body shop personnel. Very responsive about the estimate of the repairs and working with my insurance company. The body work done was flawless and accident undetectable. estimate of the repairs and working with my insurance company. The body work done was flawless and accident undetectable. More
by Kristyalvarez
Employees Worked With
Chris Vitro
November 06, 2020
My issue was mis diagnosised. The issue was that my daughter's entire turbo charger needed to be replaced on her Buick Encore Yr 2015. The mechanic didn't catch that in properly diagnosing the problem. daughter's entire turbo charger needed to be replaced on her Buick Encore Yr 2015. The mechanic didn't catch that in properly diagnosing the problem. I suggest that you hire competent and properly trained mechanics. More
by tkaragiannis
Employees Worked With
Can not recall the name
November 03, 2020
At p/u employees without masks or off mouth & nose! Signs on all doors yet employees disregarded. Oil sticker not completed on windshield 20%? Poor on all doors yet employees disregarded. Oil sticker not completed on windshield 20%? Poor More
by Patricia.hartzman
Employees Worked With
Service w/o mask checkout mask off mouth and nose
November 03, 2020
Brian in sales and Scott Robertson in Service are Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful Brian in sales and Scott Robertson in Service are amazing all of your customer service people that I’ve ever come in contact with are very delightful and a pleasure to deal with I just wanted to take a moment and say I’ve been dealing with Bill Kay for almost 20 years now and would not deal with another dealer ship I would rerer my friends and family to this dealership over others thank you Brenda Seligmann More
by Brenda Seligmann
Employees Worked With
Scott Robertson
October 30, 2020
Awesome service. Recommend this dealership for all vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. vehicle needs and services. Also great job on keeping people safe during pandemic and social distancing for guests. More
by Acadia,Gino84
Employees Worked With
Not sure of her name but she was great , Dan Imundo
October 30, 2020
Wayne who runs the body shop is fantastic. I had some collision repair done with the body shop; I have also had standard vehicle service work done. A very top rate dealer ship and servicing centers. collision repair done with the body shop; I have also had standard vehicle service work done. A very top rate dealer ship and servicing centers. More
by the absolutist
Employees Worked With
Chris Vitro
October 27, 2020
Tony was very helpful and did a great job with my appointment. His customer service and knowledge was beyond impressive. I am looking forward to my next service appointment. appointment. His customer service and knowledge was beyond impressive. I am looking forward to my next service appointment. More
by Davejag33
Employees Worked With
Tony
