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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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September 06, 2024

Kurt and Justin have been very efficient during my last visits. Very happy with professionalism and service More

by AR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurt Krueger
August 30, 2024

No complaints with the work. Very professional. Just get rid of the strange rock and roll music playing in waiting area. More

by mkbuettner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2024

Muy bien en todo nomas qe? ? Esta ves ves entregue un cupón de $20 dólares y no lo puso en el bill y selo mensione y sele olvido More

by aguileral
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nose, Roger Fowler, Kurt Krueger
August 14, 2024

Very accommodating & kind. Kept my vehicle for a few days & allowed me a loaner car More

by ddvorak13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Kielma
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

As I always say great service, great sales people some are not there no more, I bought my first Pontiac in 2006. and since then has been the only car dealer I use More

by jloera7380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke, Roger Fowler, Jennifer Rocio, John Petrie
June 01, 2024

Great and friendly service. Issue was addressed and repaired professionally and in a timely manner. More

by FAC87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jennifer Rocio
May 15, 2024

I was absolutely scammed. They charged 4500 for service and to replace a sensor only for the exact same issue to come right back on 3 weeks later, and then told me it was the More

by baileyfranz5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Petrie
May 11, 2024

I sat waiting for the initial check in for about 10 minutes before I was helped. No others on the room More

by Ginny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Payton Burke, Roger Fowler, Jennifer Rocio, John Petrie
May 07, 2024

Service department is great & great customer service. I trust them with the service on my truck. Will be taking my truck there again for service. More

by spoil2at
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Petrie
May 09, 2024 -

Bill Kay Buick GMC responded

We're thrilled to hear that you had such a positive experience with our service department, spoil2at! Building trust with our customers is of utmost importance to us, and we're glad to know that we've earned yours. Thank you for choosing us for your truck service needs, and we look forward to serving you again in the future. If you ever have any questions or need assistance, don't hesitate to reach out.

May 02, 2024

had pleasant experiance shopping for new truck. Have known roger fowler for years and has always been honest and forthright with me . Your dealership is lucky to have a man of his stature. Thanks More

by karvis7662
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger Fowler
May 09, 2024 -

Bill Kay Buick GMC responded

Thank you for sharing your positive experience, karvis7662! We're delighted to hear that you had a pleasant shopping experience for your new truck and that Roger Fowler provided you with honest and forthright service. We're indeed fortunate to have Roger on our team, and we appreciate your kind words recognizing his commitment to customer satisfaction and service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're here to help!

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