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Bill Kay Buick GMC - Service Center
Downers Grove, IL
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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738 Reviews of Bill Kay Buick GMC - Service Center
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Verified Customer
November 25, 2020
Excellent job..service..great people great feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all feedback..helpful immediately results friendly. Would recommend to other..no pressure sales willing to bend and give options..thanks to all More
by vmcgm
Employees Worked With
Tyler Eubanks, Brandon Dahlgren, Brian Wilson
November 24, 2020
They tried over charging me for a similar oil change. I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that I’ve had an electrical problem for months and there is no clear cut direction we need to take. They say they send it to Corporate but I’ve heard that before. A price for service should be discussed before any work is done. I went to cashier and asked if she could see my last oil change and she said she had to get a service writer. He is alway sweet and gave me a $5 off but that still didn’t make me worried that the machanic didn’t have a clue when it comes to how many quarts. It seams that they are letting new people dictate what they want to charge. It was very upsetting I don’t like drama !!! Or want to worry if a simple oil change will turn into an argument of how many quarts a truck takes. More
by A-DSAFETY
Employees Worked With
Terry Bryan
November 23, 2020
Called the day of service to see if I could come in and get the check engine light read and then Schedualed the service a different day knowing they get busy, they ended up offering to fix it that day. I w get the check engine light read and then Schedualed the service a different day knowing they get busy, they ended up offering to fix it that day. I was so great full that they got me in on such short notice and very appreciative in that. thank you to everyone on the team!!! More
by W.campbell7438
Employees Worked With
Service department
November 20, 2020
The dealership made this a pleasant experience. It was quick and efficient and they totally fixed the issue. I felt very comfortable with their advice and suggestions for servicing my vehicle. quick and efficient and they totally fixed the issue. I felt very comfortable with their advice and suggestions for servicing my vehicle. More
by kls119
Employees Worked With
Kirk - service writer
November 18, 2020
Great customer service and good work by mechanics. Brian is a very nice person to work with. He explained very thoroughly what I will need to have done on my next visit. Nice car wash too!! is a very nice person to work with. He explained very thoroughly what I will need to have done on my next visit. Nice car wash too!! More
by marianneu41
Employees Worked With
Brian, Charles, Kurt
November 14, 2020
Outstanding customer service. Very quick and thorough. Excellent at explaining work that was performed as well as work that will need to be performed in the future. Excellent at explaining work that was performed as well as work that will need to be performed in the future. More
by Sean Reese
Employees Worked With
Brian Wilson
November 12, 2020
Service team (service writer, mechanics) do a good job. Happy with work but disappointed about needing service on cruise control not working on 2018 vehicle. Being asked to pay $80 for a computer reset o Happy with work but disappointed about needing service on cruise control not working on 2018 vehicle. Being asked to pay $80 for a computer reset on a brake light switch failure (I replaced the switch myself, but could not do the computer reset) is too expensive and I believe should have been honored under warranty extenuating circumstances. Yes I have 41k mileage on vehicle, but stuff like this should not fail on a two year old car. It's shocking to see cruise control fail on such a new car and have there be any cost associated with the fix, which was just the reset. More
by markmelillo
Employees Worked With
Herb Brooks, Brandon Dahlgren
