Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Bill Kay Buick GMC - Service Center
Downers Grove, IL
738 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
738 Reviews of Bill Kay Buick GMC - Service Center
Sort by
December 10, 2020
I was happy with the service department, but unhappy when I found out Buick no longer makes 4 door sedans. My next new vehicle will not be a Buick as I do not want a truck or suv. I found out Buick no longer makes 4 door sedans. My next new vehicle will not be a Buick as I do not want a truck or suv. More
by teprodian
Verified CustomerEmployees Worked With
Kurt Krueger
December 08, 2020
I come back time after time bc you will not find a more respectful and understanding dealership around. You will not find a service department works so hard to keep thier appointments on time so you can ge respectful and understanding dealership around. You will not find a service department works so hard to keep thier appointments on time so you can get in and out and on with your day. More
by CJOLLEY
Employees Worked With
Brian Wilson, Kurt Krueger
December 04, 2020
We brought our GMC truck in with a warning light and they were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. were great. They diagnosed the problem quickly and got it fixed. They were very welcoming. More
by CAMI_60611
Employees Worked With
Brian Wilson, Kurt Krueger
December 04, 2020
So far, each time I’ve come there for service, the service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was w service has been good and the people in the service department have been courteous and helpful and explained what needed to be done and/or what was wrong. More
by r.laws
Employees Worked With
Brian Wilson
December 04, 2020
Always a confident feel when taking my car for service at Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. Bill Kay. On time appointment and the service staff kept informed of service status, allowed me to feel in control of the total service. More
by JohnL
Employees Worked With
Brian Wilson
December 03, 2020
Not an overall good experience. Went in with a coupon found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. found on their website, only to be told that i couldn't use it. Was told they would give me $5 off instead, which they never applied to the invoice. While there they said they found a bad lug nut and bolt (that the lug nut screws onto), but because they are nice they would replace both for free. Problem is, it had to be their team that did the damage when they served the car in January since no one else has touched the car. Now i question the quality of their work. The day after my appointment, an unexpected electrical hiccup showed up in my car. I called and the first words i heard were, an oil change couldn't cause that. I.E., not our problem. But they did tell me i could bring it in. Luckily that hiccup hiccup'ed again as i was getting ready to drive there and everything went back to normal so i didn't need to. Good service representative, but i question their entire service department now. More
by dlturkington
Employees Worked With
Brian Wilson
December 03, 2020
I am very grateful for the honesty, professional and knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & knowledge of mu service team at Bill Kay GMC. They keep me on schedule with all of my vebicle needs ( Pontiac G6 GXP 211, 575) Hats off to James O. & Brian W. Happy Holidays and stay safe! More
by THOSEEYES777
Employees Worked With
James O , Brian Wilson
November 30, 2020
Went in for routine maintenance and the inspection revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have revealed a leak. Fortunately it was caught while still under warranty. They were able to fix it that same day. Was given a loaner so I didn’t have to wait there. A little over 3 hours later my vehicle was done. More
by GVGOEDEN
Employees Worked With
Brian Wilson
