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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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February 01, 2021

I’m grateful to the team that worked on my vehicle. I’m also pleased that Wayne kept me updated throughout the process. I will highly recommend Bill Kay to my friends and family! More

by rellison12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Weber, Chris Vitro, Brian Wilson
Feb 02, 2021 -

Bill Kay Buick GMC responded

We appreciate that you took the time to write about your experience at our dealership. Each employee is a valued member of our team and we are glad we were able to provide excellent service! We look forward to working with you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 29, 2021

Simply put, Kurt Krueger and Brian Wilson, couldn’t have been more helpful. They went out of their way to repair my car. I highly recommend the staff of Bill Kay Buick GMC. Thanks guys! More

by Steve
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Feb 01, 2021 -

Bill Kay Buick GMC responded

Thanks for your outstanding review, Steve! I'm very happy to hear that Kurt and Brian were of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 29, 2021

They take EXCELLENT CARE OF THEIR CUSTOMERS!!! I CANNOT WAIT TO PURCHASE MY NEXT VEHICLE 🚗 The wait times are short and I same day appointment More

by kacns63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Feb 01, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 29, 2021

I appreciate how quickly my car was serviced. I waited less than an hour and felt comfortable with everyone wearing masks in the waiting area. Very pleased. More

by Nanmac23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Baker
Feb 01, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 28, 2021

Friendly, courteous service. After the diagnostics was completed, the problem was explained in detail as well as the cost to repair it. A photo of the problem was shown to me and later the actual failing More

by ROUTLIFF
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 04, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this fantastic review and for giving us such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service is always top notch.. The work was completed ahead of when I expwcr d it to me complete. Everyone is nice and polite while visiting. More

by JONDDRAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

wonderful service, my 2nd time back and Brian is always awesome!! I would highly recommend!! I could not have expected a better visit. Fast and reliable service. More

by Nate J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

I went into Bill KayTo have my car service and I received excellent customer service. The staff is very professional and always polite and courteous. I will continue my service there. More

by dellanio1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 28, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service was good. Got an oil change and didn’t have to wait very long. Coffee was cold, but that is how it always is at Bill Kay More

by rhd673
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jan 28, 2021 -

Bill Kay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

January 26, 2021

Service is friendly and detailed on repairs. Progress or updates on timing of repairs can be improved so the customer can make plans on rides, pick up, etc. More

by vickavincent
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jan 28, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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