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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.3
738 Reviews

738 Reviews of Bill Kay Buick GMC - Service Center

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February 12, 2021

Brian Jucha was very responsive to my needs. He proactively followed up by promptly returning my phone calls and answering my e-mails. My son, Eric, age 44, the principal driver of my 2019 Regal T More

by BillNaff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 14, 2021 -

Bill Kay Buick GMC responded

Thank you for sharing your experience with us, Bill. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 12, 2021

Quick turnaround to get my car back. Received texts & phone calls on updates. When it was time to pick up my car it was also a quick in & out. More

by JD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger, Brian Jucha
Feb 14, 2021 -

Bill Kay Buick GMC responded

We appreciate you for taking the time to give us such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 11, 2021

The service guys took great care of me! That’s why it’s the only place I bring my GMC to for any maintenance or repairs.. Thanks Brian! More

by bigmikeparker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Brian Jucha
Feb 14, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 10, 2021

Brian in the service department was very courteous to us. We had an issue with the ceiling compartment where the map lights are and had it fixed. Great job. More

by Love My GMC
Recommend Dealer
Yes
Employees Worked With
Brian Jucha
Feb 12, 2021 -

Bill Kay Buick GMC responded

Thank you for your great review! We're glad to have Brian on our team and that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 10, 2021

Got an appointment right away. Technician was so friendly and kept me updated the entire time. Drove me to work and fixed car 1 day More

by bobremski5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Baker
Feb 12, 2021 -

Bill Kay Buick GMC responded

Thank you for the positive review, Bob and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 09, 2021

You guys help me get my 1st new car 2006 Chevy Trail blazer, In 2 other cars for my family. 2020, You help me purchase my next car plus 2 other cars for the family. Thank you very much, I enjoy this More

by banksalan51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, John Marcus, Dan Imundo, Brandon Dahlgren, Bob Giovanonni, Brian Wilson, Kurt Krueger
Feb 11, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 05, 2021

I took my Chevrolet for bodywork. Wayne was professional and very helpful throughout the process. They did excellent work. The car look brand new. Car was delivered clean inside and outside. I would recomme More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Feb 05, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 03, 2021

I had my car towed into the dealership because of a flat tire. It turned out the tire had to be replaced. The tire had to be ordered and wouldn’t be there until late in the day or the next. They said they w More

by vetteboat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nino Baker
Feb 05, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 02, 2021

I have been very pleased with the service department at Bill Kay always get me in when I need service Brian is very thorough I will continue to bring my vehicle there More

by James.Clancy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Feb 04, 2021 -

Bill Kay Buick GMC responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 02, 2021

Great dealership with friendly and competent workers who get your car fixed and back on the road as soon as possible Very happy with the service. More

by matt_chi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Brian Jucha, Victoria Delgado, Nino Baker
Feb 04, 2021 -

Bill Kay Buick GMC responded

It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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