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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
739 Reviews

739 Reviews of Bill Kay Buick GMC - Service Center

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April 21, 2021

It was fine. Please stop emailing me to submit reviews. I am tired of getting all the emails. The service was fine. I do not want to keep getting bombared with emails asking for reviews. More

by pleaseleavemealone
Recommend Dealer
No
Employees Worked With
Brian Wilson
April 21, 2021

Kurt was very helpful and professional. The waiting area was clean and comfortable, I will gladly bring my suv here for service again with Kurt. More

by Mrs. T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Apr 23, 2021 -

Bill Kay Buick GMC responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 21, 2021

The team was quick, helpful and transparent. They went the extra mile providing to and from transportation while they worked on my car and got the job done quickly at a reasonable rate. More

by jacobherstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 23, 2021 -

Bill Kay Buick GMC responded

Thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that our team was there to provide you with such exceptional service! Thank you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 21, 2021

This GMC car dealership location is good location for Americans and other people to come and shop their own choice of car and this dealer has plenty of choices to select the car according to their needs More

by Buick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Apr 23, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 21, 2021

The team at Bill Kay GMC are polite and professional. This is my 2 car that I have been consistently been bringing in for service. Top quality team. More

by rob.johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Apr 23, 2021 -

Bill Kay Buick GMC responded

We love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! Please feel free to contact us if you have any questions! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 19, 2021

Yes I had appointment for 12:15 I got early they took me early they where very Professional the service rep was nice they check my car out to see what the problem was and got me out in no time More

by Mrtibow58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Lugowski, Victoria Delgado
Apr 21, 2021 -

Bill Kay Buick GMC responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 15, 2021

I had a very nice visit at Bill Kay Buick I needed to have second set of keys made. The whole staff is friendly and warm. More

by Connie Alex
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Imundo, Brian Jucha, Victoria Delgado
Apr 15, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 13, 2021

My experience with Bill Kay GMC was very friendly and the employees were very nice,Wayne explained the work I wanted done to my car very clear to me More

by msrogers452005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne
Apr 15, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 13, 2021

My service experience met or exceeded all of my expectations. All issues were satisfactorily addressed. Brian was very courteous, helpful and easy to work with! More

by dan@cypresshilldevelopment.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 15, 2021 -

Bill Kay Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 12, 2021

Brian (don’t know last name) helped me understand lane assist safety features. He also explained the camera function of rear view mirror. Tire rotation was also done perfectly. More

by ejgawel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Brian Jucha
Apr 14, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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