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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
729 Reviews

729 Reviews of Bill Kay Buick GMC - Service Center

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May 24, 2021

Bad bad bad. I brought my newly purchased certified used Silverado for 3 repairs because the check engine light was on. Paid, Got it back and the light is still on. More

by idogsled
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donnie is trying to help. But face it. The truck is a lemon they dumped on me
May 20, 2021

Repairs always done right the first time. service staff always friendly. estimated labor and parts charges always accurate. Repairs done as soon as possible. Excellent service!!! More

by pwtodd
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraham, Kurt Krueger
May 21, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 29, 2021

I am always happy with my service at Bill Kay Buick. They are kind, courtesy, and fast. They always take time to explain everything. I would recommend to anyone. More

by CHRISSYF124
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 30, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 29, 2021

Hi before I came to Bill K my truck was mass up but my truck runs excellent I will never take my truck too anyone else Thank you More

by NATHANIEL Mills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Apr 30, 2021 -

Bill Kay Buick GMC responded

Nathaniel, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 28, 2021

I was kept aware of what needed to be done. They were able to get the new tires ordered and delivered in the same day. More

by hanadude49
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Apr 30, 2021 -

Bill Kay Buick GMC responded

We appreciate the kind words. We look forward to seeing you again in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 25, 2021

Brian is very helpful in explaining what needs to be done. He is friendly and fair and it is a pleasure to work with him. The front end suspension noise problem was correctly identified and the repair More

by RKADLEC3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 27, 2021 -

Bill Kay Buick GMC responded

Thanks for the great feedback! We're very happy that Brian was there to give you the customer service we know you deserve! Thank you and we look forward to seeing you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 23, 2021

For at least the fourth time I have to return to Bill Kay because oil is leaking on my driveway after an oil change. They know there is a problem with the design of my vehicle, but do nothing to correct the More

by THREESOXFANS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Krueger
Apr 26, 2021 -

Bill Kay Buick GMC responded

Hello, we have seen this review and are concerned with the experience you described. It is not our team’s standard quality of service and I would like to discuss what happened in greater depth if you are available. Please contact me to get in touch so we can work towards an understanding. Thank you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 23, 2021

I’ve extremely satisfied with the service team at bill kay gmc. This visit was for an oil change and tire rotation. The team was very courteous and efficient. I was in and out in less than an hour. More

by DAHOWLAND
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Apr 26, 2021 -

Bill Kay Buick GMC responded

Thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 22, 2021

Service was quick, service writer was very professional. Clean waiting room. My truck was washed as well each time I went. No issues at all. More

by MUST65PNY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 23, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 22, 2021

Although the turnover in Bill Kay GMC's employees that deal with the public seems to keep on revolving, my experience with those who work there before and presently was handled professionally and efficien More

by stewy3
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado
Apr 23, 2021 -

Bill Kay Buick GMC responded

Thank you so much for this excellent feedback. We are happy to hear that our team worked hard enough to make your experience enjoyable. Please don’t hesitate to contact us or visit us if you need anything else. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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