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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
729 Reviews

729 Reviews of Bill Kay Buick GMC - Service Center

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June 25, 2021

All employees at Bill Kay Buick are friendly, knowledgeable and eager to help you. Brian my service writer is excellent. Give good advice and knows the problem and how to fix it. More

by thundseder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Dan Imundo, Brian Wilson, Kurt Krueger, Victoria Delgado
Jun 28, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 22, 2021

Well done as usual. Every thing went as scheduled. I have no complainants. More

by kennejh
Recommend Dealer
Yes
Employees Worked With
don't know name
Jun 24, 2021 -

Bill Kay Buick GMC responded

Thank you for the kind words. We're completely committed to providing top quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Bill Kay Buick GMC, we value our customers and we look forward to seeing you down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 13, 2021

Arrived on time and was immediately checked in. Service was performed in the time predicted. Service Dept Staff was pleasant. Afterward, car was nice and clean. . More

by wjnystedt
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jun 15, 2021 -

Bill Kay Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 09, 2021

The work was good, good customer service. I wish loyal customers would get some sort of loyalty discount for repairs over $500 though. Especially for service on cars over 7 yrs old. More

by WHITTAKERED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Jun 11, 2021 -

Bill Kay Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 09, 2021

Getting checked in was easy and efficient, they were spot on with the expected wait time. I asked that my car be washed at the end and they did a terrible job of that. I went and got my car washed after I le More

by ancojr
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Jun 11, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 08, 2021

I thought the customer service was outstanding they paid a good attention to detail on what my situation was and helped me make the right decision with regard to my car and how we should proceed More

by bugmenot0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Jun 10, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 02, 2021

Great service. We appreciated their desire to find out our car's problem and try to fix it. So far so good. Thank you so much! More

by donnagoodwyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Jun 03, 2021 -

Bill Kay Buick GMC responded

Donna, we are so glad we could take care of all of your needs at Bill Kay Buick GMC. Thank you for giving this feedback; we will be sure to share it with the team! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 01, 2021

I always go to my dealership because they are timely with the repairs and have fair prices. My service appointment is always on time and they are very helpful. More

by pcook912
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jun 03, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 01, 2021

Reliable service. Servicing was done efficiently and in a timely manner. I will recommend Bill Kay GMC Buick dealership & service to my family & friends in the future. More

by cesarazcuna
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Jun 03, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 31, 2021

Thank you for your kind , professional and timely service especially during this time of uncertainty! Also informing me of the future concerns! I’m very appreciative! Keep up the good work! Thank you More

by mzs.paula
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember encountering any of the above names however the ones I did was a great representation!
Jun 02, 2021 -

Bill Kay Buick GMC responded

Your great feedback truly made our day! We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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