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Bill Kay Buick GMC - Service Center
Downers Grove, IL
728 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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728 Reviews of Bill Kay Buick GMC - Service Center
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July 09, 2021
Very good coordination with setting up of appointments and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additio and reminders. I was pleased with fact I did not get the usual phone call as I have in past with other auto service businesses stating I need additional items or should have additional service performed. More
by BANJOTB
Verified CustomerEmployees Worked With
Brian Wilson, Kurt Krueger
July 08, 2021
Shame on Judy Spellman for not paying attention to her Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmiss Bill Kay dealership. After buying this crappy Silverado it still is the worst vehicle I’ve ever had. It’s been fixed 4 times plus has had 3 transmissions Joe Rangle never told it had 3 transmissions. I would never of bought it if I knew all the problems. I’ve been ripped off! More
by idogsled
Employees Worked With
Brian Wilson, Kurt Krueger
July 07, 2021
I was told it would take 1.5 hours to identify and resolve the issue. It took that time just to find the problem. That’s not what bothered me. I was then told it would be another 1 hr to make the repa resolve the issue. It took that time just to find the problem. That’s not what bothered me. I was then told it would be another 1 hr to make the repair. It took nearly 4. The excuse I was told is that the dealership is short staffed. As the consumer that is not my issue. This is not the first time that a “service” has taken longer than quoted. If the answer is always the same, that’s when it becomes an excuse and not an answer. More
by Bryan
Employees Worked With
Kurt Krueger, Ibraheem Al-Wari
July 07, 2021
Great service as always. They gave me a reasonable time they would have my car back to me and they had it ready even quicker than that! they would have my car back to me and they had it ready even quicker than that! More
by SEANBDALY
Employees Worked With
Brian Wilson, Victoria Delgado
July 01, 2021
Came in for the collision center and Wayne was there to help me out on what specific sections that need to get done and how long it would take. help me out on what specific sections that need to get done and how long it would take. More
by kyle escoto
Employees Worked With
Chris Vitro
June 25, 2021
Staff friendly and excellent communication. Price was reasonable. Service work finished in timely manner. I like the text communication, very effective and easy to know the status of your vehicle. reasonable. Service work finished in timely manner. I like the text communication, very effective and easy to know the status of your vehicle. More
by Tammympb
Employees Worked With
Ibraheem
June 25, 2021
All employees at Bill Kay Buick are friendly, knowledgeable and eager to help you. Brian my service writer is excellent. Give good advice and knows the problem and how to fix it. knowledgeable and eager to help you. Brian my service writer is excellent. Give good advice and knows the problem and how to fix it. More
by thundseder
Employees Worked With
Chris Vitro, Dan Imundo, Brian Wilson, Kurt Krueger, Victoria Delgado
