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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews

728 Reviews of Bill Kay Buick GMC - Service Center

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September 10, 2021

I enjoy using your services. I like that you know my car and make recommendations on what repairs should be done at the right intervals. More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Sep 13, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 18, 2021

Did nit inflate tires as requested and did not rest the oil life ggae after changing the oil, or reset to tire pressure gage after rotating the tires. More

by pennst8r0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Al-Wari
Aug 20, 2021 -

Bill Kay Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

August 12, 2021

I found the staff at Bill Kay Buick to be very helpful and courteous. I came there because I know and trust one if their lead technicians to work on my truck. And I found the waiting area to be clean and More

by Dthornton195210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Aug 16, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 26, 2021

I have been very pleased with the service I have received and have no complaints. The repairs was completed in a timely manner and received phone calls and text messages regarding updates to the status of w More

by Cathyjones19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Aug 05, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for this glowing review of our service center, Cathy! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 26, 2021

Ibraheem was awesome. He keep me posted and took time to explain to me what was going on my car was fixed and washed and I’m completely satisfied😀 More

by PhyllisZ
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ibraheem Al-Wari
Sep 13, 2021 -

Bill Kay Buick GMC responded

We are glad to hear you enjoyed your recent visit to our service department. At Bill Kay Buick GMC we believe clean cars make happy customers and are pleased to hear you appreciated your free car wash! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 24, 2021

Called Service Dept., made an appointment for an oil change and tire rotation. I also checked to see if parts were in for a recall on my 2013 Buick LaCrosse. Arrived 10 minutes early, greeted promptly a More

by jill.stone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ibraheem Al-Wari
Jul 27, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 20, 2021

Everything went well. Quick check in, fast turn around and perpect delivery. Clean waiting area and coffee. Clean rest room and greeted by other emplyees More

by hpallack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Jul 22, 2021 -

Bill Kay Buick GMC responded

We appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 20, 2021

He Made our experience very quick and painless. Talked He Made our experience very quick and painless. Talked us through what he thought the problem could be. Everyone was very nice and friendly. Got my More

by Elasep26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 22, 2021 -

Bill Kay Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 16, 2021

Too early to tell the results of a new engine and turbocharger, but I hame hopeful. A negative is the cost of this repair, especially since I was only 7k beyond the warranty limit. More

by pcj102
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 19, 2021 -

Bill Kay Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 14, 2021

What a fantastic first time experience. Called and got in the next day for an oil change. I was early for the appointment and was accommodated. More

by Nevergiveup0212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Jul 16, 2021 -

Bill Kay Buick GMC responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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