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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews
Call Service Center (630) 984-4578

728 Reviews of Bill Kay Buick GMC - Service Center

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October 11, 2021

Professional and friendly folks to deal with, and I appreciate their follow up. I trust the service dept More

by SJ0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Report | Print
Oct 13, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 07, 2021

I paid 4500 and my car still messed up and they wont 1400 more bad service just out to get money out of women reporting to BBB very bad experience after taking my car there several times the last time after More

by Latoyapeterson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Oct 08, 2021 -

Bill Kay Buick GMC responded

This customer had several issues with the vehicle to start with. We replaced the power steering rack because of a very bad leak. The power steering fluid was very low and she had been driving like this for a while. After we replaced the steering rack a leak developed in the power steering pump. This is because when something in a high pressure system such as power steering is leaking it starves the rest of the system of lubrication and can cause seals to dry out. After we replaced the power steering rack and pressure was introduced to the system the pump seal began to leak. This is common, and this is why customers need to address these issues sooner so as to prevent further damage. This customer is upset that she bought an extended warranty and did not realize that it was just for powertrain and so many of the repairs needed to her vehicle were not covered. You really need to ask questions when buying extended warranties. They don't always cover the entire vehicle.

October 01, 2021

Excellent and thorough servicePolite and professional Excellent and thorough service Polite and professional staff Will use again Xxxxxxxxxxxxxxxxxxxx Xxxxxxxxxxxxxccxxxccc Xxxxxxxxxxxxxxxxxxxx Xxx More

by pwhite
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Oct 04, 2021 -

Bill Kay Buick GMC responded

We really appreciate your feedback. We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 29, 2021

Terrible service. Took forever to order part and be repaired. I had to call for 6 weeks to get the process started and then it took 2 months for the part to come in. I had no infotainment system for th More

by wds1619
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kurt Krueger
Report | Print
Oct 08, 2021 -

Bill Kay Buick GMC responded

We do try to complete all repairs as fast as we can. In this case several factors beyond our control caused many delays in completing this repair. The first one, not being able to get in for the repair, was due too a local union strike. We were not the only shop in the area this affected. The strike lasted for one month for our shop and two months for some of the others. We cannot repair cars without our techs! This was something beyond our control. Second, and most important, because of the Global Pandemic(Covid-19) there are not only parts shortages but delays in shipping as well. All infotainment systems(radios) now use computer chips to operate. There is a global shortage of the chips used to make these, as well as cars. This is something we cannot control. Customers need to be aware of these things and know that we do all that we can to complete repairs as soon as possible, but some of the things that happen are beyond our control! I

September 28, 2021

Brien was excellent, felt comfortable with his recommendations. Very professional and understanding.. Explained what needed to be done with my car. More

by eileenohara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 28, 2021 -

Bill Kay Buick GMC responded

Thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 25, 2021

Fast friendly service in very timely manner.No coffee on Fast friendly service in very timely manner. No coffee on a Saturday but hey. I was satisfied More

by swblake0007
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Report | Print
Sep 27, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 24, 2021

Pleasant and courteous; excellent customer service; customer-focused; no exaggerated repairs ; good honest work. Would recommend to family and friends. More

by Satisfied Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 24, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 16, 2021

No one greeted me when I walked into the building or the service department...I followed the signs and went to cashier. She was helpful More

by onevanoneman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Sep 24, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 14, 2021

Great customer Service called in Same Day for an appointment and Brian took care of Me ASAP More

by JT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Sep 15, 2021 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

September 13, 2021

Good, thorough work as usual, especially during Covid. I've found BK to be very good at sticking with schedules and open to my time needs as a customer by offering reasonable estimates for completing work More

by TB Regal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Sep 14, 2021 -

Bill Kay Buick GMC responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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