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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews
Call Service Center (630) 984-4578

728 Reviews of Bill Kay Buick GMC - Service Center

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November 10, 2021

I found the service representatives knowledgeable and friendly. I felt they gave me honest answers to my questions. Brian and the service team did a great job in taking care of my service requests. More

by dlbiami
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Nov 12, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 08, 2021

Brian was fantastic. He helped with an emergency car fix along with great communication. Thank you! More

by Rmacleish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Nov 10, 2021 -

Bill Kay Buick GMC responded

Thank you for your kind words about Brian and the rest of the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 07, 2021

Service was good made sure they got all parts in very happy with the body work More

by Claudime
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Eubanks, Chris Vitro, Terry Bryan, Brian Wilson, Jose Herrera, Enrique Delgado
Report | Print
Nov 08, 2021 -

Bill Kay Buick GMC responded

Claudime, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 05, 2021

Fast courteous but my car still leaks .still good experience. I am a loyal customer More

by Dave
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Nov 06, 2021 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Please let us know how else we can help with your leakage situation! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 05, 2021

The service was quick, professional and sufficient. The shuttle service was very convenient and accommodating. More

by DAVIS344
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Nov 06, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 04, 2021

I've bought several cars from this dealer. This will probably be my last car that I will purchase from this dealer.. Things has changed. This was the 3rd time I've taking my car in for the same problem. More

by NETTRA2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson
Report | Print
Nov 04, 2021 -

Bill Kay Buick GMC responded

We always strive to fix every vehicle on the first service visit. Due too constraints placed upon us to not only verify the issue and verify the failure we cannot always do the repair the first time. In this case the battery was the cause (low voltage causing computer issues) but the battery tested good on both previous visits. Several factors are involved here. The first is the vehicle does not get driven much, this can cause the battery to be in a low state of charge and then the car is driven, which will charge up the battery enough to make it pass a battery test. Than the vehicle sits and drains the battery down again. This can cause internal damage to the battery over time and shortens the battery life. The second factor is the harsh climate we live in will shorten the life of everything. Cold and heat are very bad for batteries, which as anyone in the Midwest knows is normal for us.

November 04, 2021

I'm the typical high strung OCD corvette owner and the car was a wreck, now it looks like brand new. Wayne and Justin were wonderful to work with and their body guy/ paint correction is a Rockstar! More

by Vflory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin , Chris Vitro
Report | Print
Nov 05, 2021 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 03, 2021

Service staff were friendly and courteous. Great experience every time I come here, highly recommend! More

by d.bragg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Nov 04, 2021 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 31, 2021

Was charged incorrectly, had to call to correct. Took longer than told. Service work was good. More

by pinkranger30@yahoo.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Nov 02, 2021 -

Bill Kay Buick GMC responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

October 30, 2021

The service visit went quick and I was out in an hour. Can was washed and clean More

by roger.irving
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Nov 01, 2021 -

Bill Kay Buick GMC responded

Roger, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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