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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews

728 Reviews of Bill Kay Buick GMC - Service Center

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December 03, 2021

I came in to have a prepaid repair due to an outside car wash detail accident. Brian Williams handled my issue efficiently and politely. More

by caneel82@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 06, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 30, 2021

Great service on the service department on going the extra mile to take care of customers. More

by DAVID@FITTANTO.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Dec 02, 2021 -

Bill Kay Buick GMC responded

David, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 29, 2021

My experience with this car dealer it expreses only my own personal experience and is based only on the repairs made to my car. First I brought the vehicle in for a oil pan gasket  replacement (oil leak) More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian Wilson
Dec 02, 2021 -

Bill Kay Buick GMC responded

Max, we strive to provide our guests with excellent customer service and it seems you did not experience that standard of service during your visit. I would appreciate the chance to speak with you directly in order to address your concerns and move our dealership in a more positive direction. Please contact me directly with the information provided below. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 29, 2021

I’m always impressed with the care given to my car. The team is very professional: always helpful and supportive. More

by popeteacher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Dec 01, 2021 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 28, 2021

Great customer service. They explained everything to me and allowed me to get all my personal belongings out of my car with no issues. More

by SFranks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Nov 30, 2021 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 27, 2021

Always great service . Professional , courteous. My car is always ready when promised . Outstanding customer service More

by dkrz2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Nov 29, 2021 -

Bill Kay Buick GMC responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 24, 2021

I bought my GMC Sierra I am very happy really recommend this deals. Nice and friendly staff. More

by garbus2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Nov 29, 2021 -

Bill Kay Buick GMC responded

We cannot thank you enough for your wonderful review of Bill Kay Buick GMC and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 17, 2021

Great service but uncomfortable chairs in the waiting room They are way too low and used More

by barbara1819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Nov 18, 2021 -

Bill Kay Buick GMC responded

We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 15, 2021

My appointment was for new tires and an oil change. The price was competitive and the service was great. All the reps I dealt with were professional and the communication excellent throughout the process. More

by dnowak60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tori, Justin, Brian Wilson
Nov 17, 2021 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

November 13, 2021

They were fast, friendly, and very neat. There texted me daily on the progress of my car. More

by Sleddiva13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Nov 15, 2021 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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