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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
740 Reviews

740 Reviews of Bill Kay Buick GMC - Service Center

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March 23, 2022

Jesse in the Service Department did a marvelous job on my Pontiac G6, he explained the repairs in the detailed receipt. More

by PREBUS98
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesse, Brian Wilson, Kurt Krueger, Victoria Delgado
Mar 25, 2022 -

Bill Kay Buick GMC responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 10, 2022

The service was good and it took less time than promised. Only 45 minutes. The only critique I would have is the 10 o’clock appointment which was a half hour after my appointment came in early. I was there b More

by goedeke1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
None of these people and I don’t remember
Mar 11, 2022 -

Bill Kay Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 07, 2022

Great customer service. My car rides like new. Didn't realize the needed repairs would improve the overall handling of my LaCrosse the way it has. More

by groatsunshine26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 09, 2022 -

Bill Kay Buick GMC responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 06, 2022

The 3 people we met were very helpful. Service area was clean. We will certainly use this shop in the future. More

by bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Mar 07, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 04, 2022

Their car shop always inspects cars very carefully. The staff attitude is very good. Very enthusiastic. Very serious and professional More

by Chen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
Mar 07, 2022 -

Bill Kay Buick GMC responded

We really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. If you have any further needs, do not hesitate to come back to see us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 04, 2022

Quick, polite, no trying to sell anything else that I did not need. Always a pleasure to deal with. More

by LIGNACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 07, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

March 03, 2022

Andrew was my service associate. He not only ensured my routine maintenance appointment went smooth, he went above and beyond to help me purchase a new set of tires without breaking More

by groatsunshine26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew
Mar 04, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Andrew was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 28, 2022

Handled a major warranty repair and worked with the warranty company to get the repair done and communicated throughout the process. More

by Mlodding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 02, 2022 -

Bill Kay Buick GMC responded

I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 28, 2022

They provided Very quick service, had me in and out for oil change. Professional service area. More

by koehlertammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Mar 02, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

February 28, 2022

Fast, clean dependable! Very nice people working there. Brian was exceptional! Would recommend the dealership More

by Barb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Mar 02, 2022 -

Bill Kay Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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