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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews

728 Reviews of Bill Kay Buick GMC - Service Center

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May 11, 2022

They value their customers. Their body shop does excellent body repair work. The service department does excellent mechanical repairs. The service writers are great and helpfu More

by thundseder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro, Brian Wilson, Kurt Krueger, Victoria Delgado
May 12, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 06, 2022

Fast service, ready exactly on time, car washed well, tires rotated, pleasant service rep Jason, couldn’t be more pleased. More

by orlandgg
Recommend Dealer
Yes
Employees Worked With
Jason
May 09, 2022 -

Bill Kay Buick GMC responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

May 04, 2022

I had my car repaired after a minor accident. Wayne was very helpful and accommodating. They provided quality and efficient service. More

by Angel.selmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Vitro
May 06, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 29, 2022

Bill Kay GMC Buick got my car in fast and fixed the issue within the same day. The issue was explained in detail to me. Fast and quick service and I was happy with the price. Thanks so much!! More

by kls119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
May 02, 2022 -

Bill Kay Buick GMC responded

kls119, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 29, 2022

We used the collision department and let's just say they do the bare minimum and Wayne the manager is a complete twit. They don't listen or even do what they're asked to do even after they write it down th More

by kirkstone2244
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
Chris Vitro
Apr 29, 2022 -

kirkstone2244 responded

We used the collision department and let's just say they do the bare minimum and Wayne the manager is a complete twit. They don't listen or even do what they're asked to do even after they write it down then play dumb when questioned and shown their own notes. Do not go here.

April 28, 2022

Your entire Service department staff was great, no complaints, can’t thank them enough Thank you More

by JTBRUGH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 29, 2022 -

Bill Kay Buick GMC responded

Thanks for this great review! We can't tell you enough how much we appreciate our service team. They do a fantastic job and we are very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 22, 2022

The team was very courteous, especially Brian . Kept me informed about what was going on with repairs. More

by BEARDDVIKING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Apr 25, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 21, 2022

Had to have a new top put on our car. Great service, great job. Everything that was promised was done. Great Job 👍. More

by djcampbell19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 22, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 19, 2022

I always enjoy the great service I receive at Bill Kay Buick GMC. The service is good and my service is complete and quick. More

by PICKENST
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Apr 21, 2022 -

Bill Kay Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

April 18, 2022

Very well presented and clean inside service area. Friendly and right to the point service rep. They communicated with me extremely well throughout the whole process. Very happy I chose them for my ne More

by stanlystmr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Apr 20, 2022 -

Bill Kay Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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