Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.5
728 Reviews
Call Service Center (630) 984-4578

728 Reviews of Bill Kay Buick GMC - Service Center

Sort by
June 21, 2022

Super friendly staff and efficient service. I will gladly use them again for any maintenance on my vehicle. More

by carlyrnelson816
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jun 23, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 20, 2022

I enjoy giving my money to your service staff. They always exceed my expectations and I feel like I got a deal for the effort and communication that they deliver every time I visit. I would neve More

by chad
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kurt Krueger
Report | Print
Jun 22, 2022 -

Bill Kay Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 20, 2022

Brain is a awesome repsennative he is always pleasant when you come in to get service and makes sure what ever your needs are they get addressed he deserves a raise 👏 kudos to Brian he the reason I keep More

by LeeDacious
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jun 20, 2022 -

LeeDacious responded

Kudos to Brian we need more representatives like him he deserves a raise. He is very pleasant and make sure every time what ever your needs are they are addressed. He is the reason why I keep coming back.

June 18, 2022

The work was completed . My trust was not earned. It felt like there was an upsell going on. More

by gmarie3
Recommend Dealer
No
Employees Worked With
Would rather not say
Report | Print
Jun 21, 2022 -

Bill Kay Buick GMC responded

We appreciate you sharing your experience with Bill Kay Buick GMC. We would like you to know that we are always open to communication. Please feel free to reach out to me directly so we can earn your trust. Thank you, and I look forward to hearing from you soon. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 17, 2022

They were friendly, helpful and got me in and out with my car fixed! Thanks Bill Kay! More

by Claudia.Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Victoria Delgado
Report | Print
Jun 17, 2022 -

Bill Kay Buick GMC responded

We appreciate your input, Claudia. We're glad to hear that you are impressed with the service we offer here. If there is anything more we can do for you please come back and see us any time! Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 16, 2022

Your service staff is very Professional courteous helpful Your reps let me. Know what was going on while I waited More

by ATBIRSAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger
Report | Print
Jun 17, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos! It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 14, 2022

Worked with Justin and Miguel to repair damaged tire in time to make a trip to Ohio. Great work. More

by DILLPH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin
Report | Print
Jun 16, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 13, 2022

The staff was very helpful and informative, the offered maintenance suggestions that were both convenient and best for me More

by BYRONCOOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado, Jose Herrera
Report | Print
Jun 15, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 11, 2022

Got the job done in a timely manner. The waiting area was clean, and the wifi worked fine. More

by ericstiens
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Kurt Krueger, Victoria Delgado
Report | Print
Jun 14, 2022 -

Bill Kay Buick GMC responded

Thank you for visiting our service department and for leaving the kind words. I plan to continue giving great customer service and a comfortable place for all our guests during their visit at our dealership. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

June 09, 2022

Great Sevice. The entire team was very helpful. Quick turnaround and great communication. Highly recommend using their service center. More

by schaumannfamily
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Report | Print
Jun 10, 2022 -

Bill Kay Buick GMC responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

1
...
18
19
20
...
73