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Bill Kay Buick GMC - Service Center

Downers Grove, IL

4.4
740 Reviews

740 Reviews of Bill Kay Buick GMC - Service Center

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July 18, 2022

Kim in the service department was very helpful and explained all the work needed thoroughly. More

by jhsteinm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kimberly in Service
Jul 20, 2022 -

Bill Kay Buick GMC responded

It is wonderful to hear that our team was able to provide you with a great experience with Kim! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 18, 2022

Always a great experience for past 3 years! Brian is always a pleasure to work with and explaining and follow up! More

by kmaier2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 20, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Brian was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 16, 2022

They’re attentive and very courteous. They have serviced my vehicle on several occasions and most of the time with passing results. This pass service attention was for a problem they had More

by gmnazzarini
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Jul 18, 2022 -

Bill Kay Buick GMC responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 15, 2022

For whatever it’s worth this is the third time I’ve commented about this dealership. Nothing is changed they do a good job of communicating and their service people are friendly courteous and professio More

by George5402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 15, 2022 -

Bill Kay Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 14, 2022

They are clear, honest and straightforward regarding what repairs need to be done to your car. More

by gmaras
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson, Victoria Delgado
Jul 15, 2022 -

Bill Kay Buick GMC responded

Thank you for your wonderful feedback. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 11, 2022

Good quick service easy in,easy out friendly people to do business with. I had a bad experience at my original dealership of 30+ years. Decided I needed a change. Thanks More

by awolf1262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 14, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 07, 2022

My time with the people in the service department began with a phone call it then knew I was with the right dealership they were kind and fair More

by sharoncurtis1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 08, 2022 -

Bill Kay Buick GMC responded

We appreciate the kind words, Sharon. We look forward to seeing you again in the future! Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 06, 2022

The service dealership serviced my Nissan in good condition, and still Nissan running good condition. More

by Joanne Bell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 07, 2022 -

Bill Kay Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 06, 2022

great customer service, transport to and from work service was great, picked up on time from work. More

by marlene.hudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Wilson
Jul 07, 2022 -

Bill Kay Buick GMC responded

Marlene, we appreciate your amazing review and are glad to hear that you enjoyed the service you received from us. We will certainly share your feedback with our entire team, and encourage you to contact us or stop by for a visit again if you need any further assistance. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

July 06, 2022

Very quick and efficient, kept me informed the whole time with the repair process step by step. Excellent Customer service More

by Mrronwill78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim In service , Brian Wilson
Jul 08, 2022 -

Bill Kay Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Terry Bryan - tbryan@billkaybuickgmc.com

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